Customer Services Consultant

About us

We're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives.
 

With almost a million members in our care, we are New Zealand's leading health insurer.

We have an unstoppable focus, delivering outstanding experiences to our members in their time of need. This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values-based team environment where people are at our heart.

About the role

We are recruiting for our next intake of Customer Service Consultants! Come and join a great team that values empathy, collaboration and shared success. As part of our Contact Centre whānau based in Auckland, you will have the opportunity to make a positive difference to our members and colleagues health and wellbeing. You will be joining an award- winning team who are proud winners of the 2025 Readers Digest Quality Service Award. A diverse group of individuals who are passionate, engaged, and supportive of each other. The team know how to have fun, thrive and celebrate each other’s wins, all while bringing their whole selves to work.     

Role Type: Permanent, Fulltime. (You must be a NZ Resident, NZ Citizen or AUS Citizen to apply) 

Start Date: Tuesday 7 October 

Hours of work:  Our contact centre operates Monday through to Friday between 8am-5.30pm. 

Location: Tāmaki Makaurau - Auckland 

Onboarding & Training: You will receive comprehensive 5 weeks of training followed by mentoring to set you up for success.  

What will your day look like? 

• Deliver exceptional customer service, fostering member satisfaction and brand loyalty.  

• Ensure our members maximize the value of their insurance products by efficiently resolving inquiries and processing policy changes.  

• Practice continuous improvement (add one more point here). 

• Keep up to date with your knowledge around changes in policy, product, and processes.  

• Accurately record and manage inquiry details using our systems. 

About you:    

• You are customer focussed and love helping people.  

• Have a positive outlook with a growth mindset.    

• Strong written and verbal communication skills and a friendly manner.    

• Are resilient and self-aware.    

• You are self-motivated to reach your goals. 

Ngākau nui. Āhurutanga. Tikanga.     

Join a proud diverse team, that is always there, always real, always true. If you thrive in a caring, honest, and open culture, you will love working with us.      

We know that it is our team’s culture and wellbeing that drive us forward. That is why we prioritise not only professional development opportunities but opportunities to thrive personally, too. We promote a healthy work/life balance, and our employees are encouraged to – and rewarded for – living well.      

In return for your talent and skills, you will receive our amazing benefits package:    

• Five days of wellbeing leave and a volunteer day per year.    

• Flexible in-office and remote working for we, team and me through our hybrid ways of working.    

• Comprehensive induction programme.    

• Development Pathway programme with remuneration increases as you move through the steps.    

• Fully subsidised medical insurance for you and your immediate whānau.   

• Life insurance cover and discounts on pet and travel insurance.    

• Additional parental leave benefit and financial wellbeing support.    

• Opportunity to purchase flexi leave.    

• A leading workplace wellbeing programme.    

At Southern Cross it's important to us that we are committed to equity, diversity, and inclusion. The first step on this path is to mihi atu to Te Ao Maori. We know the importance of unity with indigenous peoples of Aotearoa, in this unity we will grow together.    

 
We are looking for individuals who embody Southern Cross’ Values and Behaviours, someone who can bring their whole self to work, and thrive in our supportive environment. We encourage applications from any background.   

Our commitment to LGBTQIA+ and minority communities is reflected in our culture, and we run a regular Diversity and Inclusion Forum to help ensure this continues to flourish. 

If you share our commitment and passion, then apply now!