M365 Solutions Engineer Associate

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Microsoft 365 Operations Engineer provides daily operational and Level 3 escalation support to sustain Microsoft 365 service delivery, integrations, operational improvements, troubleshooting and resolution of service-impacting issues.  The person in this role will have knowledge of Microsoft 365 technologies and will perform daily operations tasks, escalation support for core M365 services, service verticals, and integrations to support RSM lines of business and their respective portfolios. The Microsoft 365 Operations Engineer is a key enabler for IT and Business members, providing advisory guidance and solutions for complex challenges and participates in the delivery of the largest, most complex, and most strategic Microsoft 365 projects and roadmap strategy.   Communication and professionalism are paramount as this role represents RSM Technical Services to effectively engage with technical and business teams as well as external providers of IT services. 

The M365 Operations Team is responsible for the planning, design and implementation of M365, ensuring the environment is supported and resilient.  The team provides escalation support for infrastructure, architecture, delivery, and operations, supporting M365 services and integrated systems, level 3 escalations for incident and problem management for these services and proactively ensuring continued operation and optimal performance.

Main duties

-Collaborate with M365 Operations team leadership to develop and implement technical standards, procedures and architectures to improve operational and escalation support for M365 service delivery.  Supports internal development, functional technology, and project teams on a recurring basis. 

-Utilize technical expertise to identify innovative solutions for daily operations and support of M36 service delivery, M365 hybrid and multi-geo environments and service verticals such as SharePoint Online, Exchange Online, OneDrive for Business, Teams, Stream, Power BI, Dynamics, e-Discovery PowerApps, Power Platform, AI, M365 Copilot, Copilot for Web, Copilot Studio and Azure Services and Lines of Business. 

-Works in partnership with other IT and non-IT related professionals such as Developers, Architects, Project Managers and Business Analysts.    

-Supports and implements net-new key M365 services and technologies utilizing standard DevOps and Infrastructure as Code toolset standards at RSM for these implementations. Achieve M365 service deployment and operational components through automation and integration using DevOps, Web Services and scripting technologies and tools.  Integrate security standards and processes into daily work to meet and sustain compliance with RSM secure practices. Utilize technical expertise to identify and recommend service and functional improvements.

-Provides direct support for M365 services and technologies. Support 3rd party integrations, Enterprise Data set flows, and roadmap improvements in RSM M365 Hybrid Multi-Geo production, development and other environments that interact with RSM M365 technologies and services.

-Collaborate to help build a world-class, high-performing team and ensure operational proficiency.

-Participates in scheduled and unscheduled weekend/after-hours system maintenance and support.  Performs rotational on-call duty.

-Other duties as assigned

EDUCATION/CERTIFICATIONS

Preferred: Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent work history/experience or working towards achieving a degree.

Microsoft 365 Certified: Fundamentals (Preferred), Microsoft Certified: Administrator (Preferred), Microsoft Certified: Power Platform Fundamentals (Preferred)

TECHNICAL SKILLS

•           Experience supporting Enterprise-scale Cloud and Hybrid IT environments - Required

•           Strong M365/O365 technologies knowledge – Required

•           PowerShell knowledge – Required

•           Management of M365 tenants– Required

•           Azure Active Directory – Required

•           Technical expertise working with M365 hybrid environments, Exchange Online, Azure AD, Dynamics 365, Power BI, SharePoint Online, Stream, Teams, OneDrive for Business, e-discovery and conditional access. – Required

•           Power Platform, Copilot Studio, Microsoft 365 Copilot – Preferred

EXPERIENCE

•           Technical expertise supporting Enterprise-scale Cloud and Hybrid IT environments  – Required

•           Strong knowledge of IT infrastructure, network and directory services - Required

Experience in the following areas preferred:

•           2+  years of M365 Operations support and administration – Required

•           Proficiency Administering Advanced Enterprise Directory Services – Required

•           Azure Active Directory - Required

•           Managing Conditional Access and Advanced Enterprise Security policies for M365 tenants – Preferred

COLLABORATION/SOFT SKILLS

•           Technical and workload management skills

•           Experience in team collaboration – Required

•           Excellent written and oral presentation skills- Required

•           Exceptional analytical and process development skills - Required

At RSM, we offer a competitive benefits and compensation package for all our people.  We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.  Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits   https://rsmus.com/careers/el-salvador.html. 

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.