Online Sales Consultant (Post Sales)

This role is for one of Weekday’s clients

Salary range: Rs 250000 - Rs 350000 (ie INR 2.5-3.5 LPA)

Min Experience: 0 years

Location: Mumbai

JobType: full-time

Requirements

• Eligibility Criteria Education, Certificate (Relevant education, achievement & certification)
• 1. Any bachelor degree is mandatory
• 2. MS Office certification / part of curriculum
• Knowledge (knowledge gained in the past for this requirement) 
• 1. Knowledge of Voice & Non-voice
• 2. Online sales / offline sales / customer service
• 3. Basic knowledge of Jewellery - Gold, Diamond, Platinum and Silver Skills (
• Specific job skills required for this job)
• 1. Communication - Mandatory - Good spoken skills in English & Hindi and any other regional language in addition to this 2. Technology skills - Surfing - Google, WhatsApp, FB etc.
• 3. Computer operating knowledge
• 4. Good English writing skills - Mandatory for E-mail and Chat team Experience
• Specific type or amount of experience
• 1. 1 - 3 years of relevant experience in voice / non-voice & jewellery industry is preferred
• 2. Freshers with good communication skills and attitude
• 3. Customer service background (Eg. banking / e-commerce / service industry) Suitability Criteria Success Behaviours
• Traits like interpersonal skills
• 1. Interpersonal Skills
• 2. Influencing
• 3. Analytical
• 4. Pressure Tolerance
• 5. Enthusiastic
• 6. Team Player
• 7. People oriented
• 8. Team Player
• 9. Warmth / empathy
• 10. Organized
• 11. Interpersonal Skills
• Preference / Values / other requirements
• 1. Ready to work in night shift (Shifts upto 10pm)
• 2. Ready to work in rotational week-offs (6 days in a month)
• 3. Extended working hours during festive and season times
• 4. Shift timing - 9 hours with strict adherence Profile 
• Your KRA/KPI
• 1. Communicate with the customer via calls / email and resolve all the post sale queries
• 2. Addressing all customer queries
• 3. Following up with the customers
• 4. Timely responding to the customers
• 5. Retaining the existing and new customers
• 6. Coordinate with inter departmental personnel
• 7. Working on ERP system, Magento, Ameo etc. General