Assistant Manager - Restaurant

Position Purpose

• Assist in achieving business results of own restaurant in terms of revenue and profits achievement, customer attraction and satisfaction, operational excellence, and enhanced people capability

Key Activities

Financial Excellence

• Maximize store profitability by tapping different sources of income to increase sales and assist in managing inventory and controlling variable costs. 
• Prepare data for producing daily, weekly, and quarterly financial reports. 
• Ensure all cash handling procedures are performed in an accurate and consistent manner, and in accordance with company policies and procedure. 
• Train the team on new products and follow up sales performance in different sales channels (dine-in, take out, home delivery, etc.)

Guest Obsession

• Talk to customers to get first time impressions and build lasting business relationships.
• handle guest complaints and escalate cases to senior management if the situation warrants

Operational Excellence

• Properly place food and non-food materials requisitions using stock management system
• Abide to restaurant operating hours based on venue and legal requirements
• Monitor controllable costs and strive to achieve required financial objectives
• Build robust partnerships and / or networks with key governmental and business bodies or institutions 
• Determine daily and weekly staffing needs according to business volume with a focus on productivity aspects
• Ensure implementation of preventive maintenance routines, and maintaining adequate staffing levels 
• Periodically dissect products performance and recommend new ways to improve current performance, i.e., suggestive selling
• Follow mechanisms and approaches to optimize the cost elements and maximize the profit margins
• Conduct communication meetings and debriefs to keep the staff aware of the restaurant performance as well as company updates
• Follow up cleaning schedules to ensure availing clean and sparkling facilities
• Maintain the restaurant official documents and staff files in a safe place
• Follow company regulations in handling daily sales and end of day procedures
• Resolve employees concerns and ensure to provide positive work environment that boosts team retention and engagement. Keep attrition level to the minimum.

People Management

• Replace restaurant manager in vacations and emergencies
• Conduct “on the job exposures” to interested candidates and answer queries 
• Assess performance of the team and construct development plans
• Ensure all restaurant team members are certified and constantly trained on all aspects of the operations; perform certification and provide feedback as needed.
• Provide encouragement and support to staff to enhance the right working environment 

Compliance

• Ensure compliance with company policies and procedures (including health and safety policies), local rules and regulations
• Recommend policies updates
• Clean Shaven & Grooming Adherence