Quality Manager-SEHA-IVF Operations

Developing a quality improvement program for the facility   
Initiating and overseeing the development of comprehensive quality improvement program

Reviewing regularly the program in light of changes in the needs of the organization an in the law and policies and procedures of managerial and governmental bodies

Coordinating with the other sections the development, implementation, and evaluation of the facility's overall quality improvement program

Providing leadership in the development and management of the quality improvement initiatives: identifying trends, prioritizing and recommending improvements, decreasing duplication, and ensuring JCIA compliance
Overseeing processes and procedures for collection and analysis of relevant data   
Developing and implementing systems, policies, and procedures for the identification, collection, and analysis of performance measurement data

Suggesting improvements based on the voice of the customer’s collection methods (patients satisfaction surveys, focus groups, mystery shopper programs, etc.) or incident reports, patient complaints, patient care issues, or other issues as requested by the senior management

Participating in customer’s feedback meetings and customer committees

Consulting on satisfaction measurement initiatives, tools, methodology and associated cost estimating

Developing satisfaction measurement projects timelines and coordinating needed internal support

Supervising the conduct of qualitative methodology including face-to-face interviews, telephone interviews, focus group/roundtable discussions with patients, stakeholders, employees and customers

Directly supervising outside research suppliers, including interviewing, selection and training

Evaluating the customer research reports and supporting information providing interpretation of study results and methodologies

Monitoring the related staff performance and the quality of the studies, to ensure quality, cycle time and budgetary control of entire patients’ satisfaction research process

Identifying the quality improvement methodology and concepts to be followed, in coordination with management directions
Leading the department/section   
Providing strategic oversight of proactive and reactive quality improvement activities

Providing overall direction necessary in order to ensure that services are provided in accordance to the established standards

Overseeing the reporting of events as required by regulatory agencies

Providing input for the department budget related to quality (e.g., information systems)

Maintaining relationships with key stakeholders for the quality programs of the facility
Educating and communicating   
Supervising the methods used for communicating the improvement and innovation 
principles, methods, tools and achievements to the staff

Acting as a resource to the staff; providing relevant training, mentoring, assessment and development plans

Ensuring that the work of the department/section is effectively coordinated with other departments/sections in a timely manner and is aligned to the overall facility goals

Planning and overseeing the volunteers, trainees or interns within the department

Mentoring, coaching and developing the skills and abilities of developees in the section and when applicable, reviewing their achievements and providing on the spot training
Managing the team   
Leading, facilitating, and advising on internal quality improvement teams

Planning and supervising the day to day activities of the section; streamlining processes wherever possible

Evaluating workload, conducting performance evaluation and initiating necessary disciplinary actions

Understanding the training requirements of the team and communicating the same for the benefit of the training department                                                                                                                                                                                                                                  

Providing practical training and education across such areas as: conflict resolution, grievance handling, employment law, performance management and negotiation with staff associations            

Providing on the job training and orienting the team during course of work
Committee responsibilities   Acting as an expert of quality and safety issues in all task forces/committees to establish performance innovation priorities
 

Qualification :- 

 Special Certificate:- 

   Required: 
6-8 years of relevant progressive experience in a similar role with 3 years of supervisory experience
Desired: 
Experience in a large healthcare facility
 

Abu Dhabi Healthcare Company (SEHA) is the largest and most comprehensive healthcare network in the UAE that was established in 2007 with the objective of operating all public hospitals and clinics across the Emirate of Abu Dhabi.

SEHA is committed to delivering world-class healthcare services using the most advanced diagnostics and systems across its network of public healthcare centers and hospitals in addition to partnering with global leaders in healthcare, including world renowned organizations such as the Mayo Clinic.