Senior Manager – Business Analyst (SR. MGR) – Agentic AI Program Lead-Agentic AI

Ready to build the future with AI?   

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.   

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.   

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

Inviting applications for the role of Senior Manager – Business Analyst (SR. MGR) – Agentic AI Program Lead-Agentic AI! 

In this role, you'll be part of Genpact's transformation under GenpactNext, as we lead the shift to Agentic AI Solutions—domain-specific, autonomous systems that redefine how we deliver value to clients. You'll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines. 

Role Summary: 

The Business Analyst – Agentic AI Program Lead will drive the end-to-end delivery of Agentic AI initiatives, from strategy definition to solution deployment and performance optimization. This role combines business analysis expertise with program leadership to manage multiple AI workstreams, ensure stakeholder alignment, and deliver measurable business value from AI adoption. 

Key Responsibilities: 

• 1. Program Leadership & Strategy 

• Lead the overall Agentic AI program roadmap, ensuring alignment with enterprise digital transformation goals. 

• Oversee multiple AI use cases from ideation to production, ensuring timely and quality delivery. 

• Define governance structures, operating models, and escalation processes for the AI program. 

• Identify and prioritize high-impact AI opportunities across business functions. 

• 2. Business Analysis & Solution Definition 

• Partner with senior stakeholders to capture strategic objectives, pain points, and AI-driven opportunities. 

• Conduct process mapping and define functional requirements for AI agents, decision rules, and integration points. 

• Collaborate with architects and data scientists to design scalable, compliant, and value-focused AI workflows. 

• 3. Stakeholder & Change Management 

• Act as the primary liaison between business leaders, technical teams, and external vendors. 

• Lead stakeholder workshops, steering committees, and executive updates. 

• Develop adoption strategies, training plans, and communication campaigns for AI solutions. 

• 4. Value Realization & Continuous Improvement 

• Define KPIs and success metrics for the AI program (automation %, decision accuracy, SLA improvements, ROI). 

• Monitor post-deployment performance, identify optimization opportunities, and oversee continuous learning for AI agents. 

• Ensure the program meets business impact targets and regulatory compliance requirements. 

Qualifications we seek in you!  

Minimum Qualifications / Skills 

• experience in Business Analysis, Program Management, or Digital Transformation roles. 

• Proven track record of leading AI, automation, or analytics programs in enterprise environments. 

• Strong understanding of LLM-powered AI, agentic architectures, and AI orchestration tools (LangChain, AutoGen, Microsoft Copilot Studio). 

• Proficiency in business requirement documentation (BRD, FRD, User Stories) and process re-engineering. 

• Exceptional stakeholder management, facilitation, and communication skills. 

Why join Genpact?   

• Lead AI-first transformation – Build and scale AI solutions that redefine industries   

• Make an impact – Drive change for global enterprises and solve business challenges that matter   

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills   

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace   

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build   

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress   

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.    

Let’s build tomorrow together.   

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.    
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.