Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London

St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
Annual Performance Review pay adjustments.
Complimentary gym and spa access.
Free meals while at work.
Dry-cleaning service availability for uniforms.
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
50% discount at any of the St. Pancras outlets.
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
Travel ticket season loan.
Life Assurance Scheme
Cycle to work scheme.
Employee Assistance Programme access.
Mental Health First Aiders within the team
Comprehensive Training and Development programme participation.
Awards and recognition celebrations, among many other benefits
Outstanding Wellness program

Position summary:

As a Spa Supervisor at ST Pancras London, you support the daily operations of the spa and leisure areas, including treatments, wellness facilities, the pool and gym. Working closely with the Spa Operations Manager, you help ensure a seamless guest experience, uphold five-star service standards, and assist in team coordination. You lead by example on the floor, support team training, and contribute to achieving operational and financial goals while maintaining a positive and professional spa environment.

Responsibilities:

Support the Spa Manager in overseeing daily operations to ensure a smooth and elevated guest experience.

Supervise and motivate spa team members, providing guidance and support to maintain high service standards.
Assist in training new staff and promoting ongoing development for team members.
Ensure all guest interactions reflect a warm, professional, and brand-aligned approach.
Respond to guest feedback efficiently, resolving concerns to ensure satisfaction and loyalty.
Monitor appointment schedules, therapist availability, and treatment room readiness for optimal efficiency.
Uphold all Health & Safety standards, including COSHH compliance and cleanliness protocols.
Maintain spa presentation and ambiance, ensuring all areas are clean, stocked, and welcoming.
Assist in managing product inventory, placing orders, and controlling usage to minimize waste.
Deputise for Spa Operations Manager and in their absence.
Act as Spa Duty Manager when required.

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.