100000005549.Higher Education Systems Specialist

Key Result Areas:

• Optimize platforms and systems to meet academic & institutional needs
• Liaise between the Academic Affairs unit and Qatar Foundation’s IT department to ensure seamless technical integration and alignment with academic, business, and strategic objectives
• Collaborate with internal and external stakeholders to identify needs and opportunities for digital system enhancements, ensuring that platforms support evolving academic and institutional goals
• Oversee the initial configuration, customization, and continuous improvement of academic digital systems and platforms to ensure they remain responsive to institutional priorities and user requirements
• Monitor system performance, user engagement, and operational metrics; propose and implement enhancements to improve platform effectiveness and user satisfaction
• Lead the troubleshooting and resolution of technical issues; minimize operational disruptions and ensure continuity of service
• Coordinate upgrades, feature rollouts, and system migrations in collaboration with IT and vendors
• Deliver structured technical training and user support to ensure faculty, staff, and students can fully and effectively utilize digital platforms in their academic and administrative roles
• Develop and maintain comprehensive documentation, including user guides, FAQs, system workflows, and training materials, to support both end users and system administrators
• Gather user feedback and use it to drive system improvements
• Ensure that all digital platforms comply with institutional data privacy regulations and national & international standards
• Implement and periodically review system security protocols, including regular security audits and vulnerability assessments in coordination with IT and vendors
• Maintain data access controls and backup protocols to ensure system integrity and business continuity
• Keep abreast of trends and emerging technologies in higher education digital systems; recommend the adoption of or experimentation with tools that support innovations in teaching, learning, and institutional operations
• Explore potential integrations with external systems (e.g., Learning Management Systems, Credentialing Platforms, AI tools) that could enhance digital collaboration and cross-registration efforts throughout Education City
• Perform other duties and special projects as assigned, particularly those related to digital system management, innovation, or strategic transformation within the Higher Education Division
• Other reasonable tasks as assigned by supervisor

 

Minimum Knowledge, Skills & Experience:

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or other relevant field
• 2-5 years of full-time work experience supporting the design, development and implementation of digital platforms, system administration, or a related role, preferably in a higher education environment
• Experience working with digital service providers on system configuration, implementation, maintenance, and troubleshooting
• Ability to coordinate between technical, business, and academic units to ensure cohesive and responsive systems
• Strong project management skills, particularly in implementing and optimizing large-scale digital systems
• In-depth knowledge of data privacy, security measures, and compliance with digital system regulations
• Proficiency in ITSM (Information Technology Service Management) tools, frameworks (e.g., ITIL Information Technology Infrastructure Library), and platforms used in academic environments
• Excellent communication skills, with the ability to translate technical information for non-technical stakeholders and to provide effective training
• Strong analytical and problem-solving abilities and experience implementing practical solutions in digital system management
• Excellent spoken English skills with the ability to draft and edit a variety of written reports and communications and to articulate ideas clearly and concisely; Arabic proficiency is an advantage
• Proficiency in MS Office applications