IT Helpdesk

Aspire Software is looking for an IT Helpdesk to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

About the Role

We are seeking a skilled Data Analytics Developer with 3–5 years of experience in designing and building data pipelines, ETL processes, and data ingestion workflows. The ideal candidate will have hands-on experience with tools such as SSIS, Talend, and Snowflake, and a strong command of SQL. You will be responsible for enabling data-driven decision-making by ensuring the availability, accuracy, and reliability of data across the organization, including report generation and data migration activities.

Key Responsibilities:

• Respond to and resolve incoming helpdesk tickets in a timely manner, following documented practices.
• Perform administrative tasks such as password resets, user provisioning, and group membership changes (security/distribution).
• Update and edit DNS records as needed.
• Provide basic workstation troubleshooting and support (Windows/Mac/Linux).
• Onboarding/Offboarding Support: Odering hardware and remote setup
• Peripheral & Hardware Support
• Software Installation & Updates
• Mobile Device Support
• Basic Network Troubleshooting: Diagnose simple connectivity issues
• User Education: Provide basic guidance to end-users on using IT systems, security practices (e.g., MFA), and self-help resources.
• Inventory Tracking: Maintain records of IT assets in our asset management systems.
• Escalate complex issues following established escalation paths.
• Learn and support new systems and tools introduced to the environment.
• Maintain accurate documentation of resolutions and processes.
• Deliver excellent customer service to employees across the organization

Requirements

• 1–3 years of IT helpdesk or technical support experience, preferably supporting corporate environments.
• Working knowledge of Microsoft 365 administration.
• Familiarity with DNS, basic networking, and workstation setup/troubleshooting.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to learn new systems quickly and adapt to evolving technologies.

Preferred Skills

• Experience with ticketing systems (e.g., Jira Service Desk).
• Knowledge of IT best practices and security awareness.