Position Title
Associate Director Support Operations & Clery Compliance
Employee Type
Regular
Office/Department
Public Safety
Work Environment
Loyola University Maryland Main Campus
Job Type
Full time
Benefits at Loyola
https://www.loyola.edu/department/hr/benefits/
Compensation Range
$74,560.00 - $93,200.00
Anticipated Start Date
05/13/2025
If Temporary or Visiting, Estimated End Date
Position Duties
Plan, organize and develop programs and systems for the Support Operations Unit, including Base Dispatch Center and Access Control. Manage the day-to-day work of the unit; provide guidance, training, and supervision to staff; and manage unit projects. Oversee all functions of the Support Operations Unit, and supervise the security detail at both Graduate Centers. Manage critical life safety communication systems for the University; and manage dissemination of time-sensitive and imminent threat and/or emergency information to the university, which could potentially be lifesaving information. Assist leadership with strategy and planning for a safe and secure environment. Serve as the institution's designated Campus Safety Survey Administrator. Administer the Clery Act program at Loyola. Prepare and communicate crime reports to the community and to the Department of Education as required.
Essential FunctionsProvide leadership and supervision to dispatch and support operations staff. Hire, train and schedule staff. Manage performance, providing ongoing coaching, feedback; and corrective and/or disciplinary action as appropriate. Hold unit meetings and provide training and development as needed. Maintain a current knowledge of occupational safety, security and workplace standards, and ensure a healthy and productive work environment for employees.
Authorize and determine usage of emergency response and security systems. Oversee usage of, placement of, testing, and maintenance of security systems such as CCTV. Oversee quality control for Communications Center operations. Ensure appropriate training is provided to the Department of Public Safety on report management systems. Ensure equipment, policies, and security programs are in compliance with local, state, and federal regulations. Review and disseminate critical imminent threat alerts. Oversee coordination and testing of critical emergency response system functionality. Create, communicate and implement departmental policies and guidelines regarding support operations and emergency management.
Manage and track expenditures for dispatch and support operations. Coordinate, negotiate, and oversee support operations contractor work, and manage vendors relations. Assess support operations needs and make recommendations in support of university strategic initiatives. Review, recommend, and implement new technologies to assist making the campus safe. Estimate, coordinate, and manage all public safety interests in renovation and construction of campus facilities. Provide input into the budget planning process. Oversee the purchase of materials. Forecast and reconcile budget for projects.
Manage and coordinate the university apos;s Clery Act Compliance program. Manage/coordinates the collection of crime, disciplinary referral data, and fire safety data across the university from various internal and external sources, such as the office of student life, local law enforcement agencies, and the state police. Coordinate with the appropriate campus departments to ensure compliance with Higher Education Act (HEA) Fire Safety regulations. Work in conjunction with various campus and external resources to prepare, publish, and distribute on a timely basis the Annual Security and Fire Safety Report. Communicate with and train Campus Security Authorities (CSAs) and tracks education and training programs in accordance with Clery Act requirements. Keep up-to-date on Clery and other local, state and federal safety and security regulations and updates, ensuring university programs are in compliance. Provide updates to director and others as needed, relative to the Clery Act and its implementation on campus; and other regulations and issues affecting campus security and support operations.
Performs all other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.
Education Required
Bachelor's degree
Education Preferred
Master's degree
Other Professional Licensures
Valid Drivers License
Work Experience
5 - 8 years
Describe Required Experience
Minimum of five years expereince in law enforcement, communication operations, security, emergency management, and/or, campus safety, including one year of supervisory experience. Strong understanding of Clery Act requirements, detail oriented, and able to work across university lines to ensure cooperation with compliance needs.
Required Knowledge, Skills and Abilities
Five plus years of experience in safety and security operations in a complex environment, with at least three years of supervisory experience. In-depth knowledge and experience with Mobile Radio, Intrusion Alarm, CAD, Access Control, dispatch, communications systems, and CCTV systems. Demonstrated proficiency in computer database management, web-based media, and Microsoft Office programs. Knowledge of Project Management processes. Strong understanding of Clery Act requirements, detail-oriented, and able to work across university lines to ensure cooperation with compliance needs. Ability to develop and implement policies and procedures; interpret and apply rules, regulations, and policies. Ability to think critically and creatively in emergency situations. Strong organizational and analytical skills. Ability to maintain confidentiality. Highly effective written and verbal communication skills that can be used with people of various backgrounds, experiences, and education levels. Proven leadership and teamwork skills with demonstrated abilities to work collaboratively with others. Flexibility and ability to work weekends and evenings. Must be able to successfully complete the driver's clearance process. Ability to work in a noisy and fast-paced environment. Ability to support the mission and values of a Catholic Jesuit education, as well as University goals for institutional diversity.
Physical/Environmental Demands
Office environment/no specific or unusual physical or environmental demands.
Physical/Environmental Example
The base center experiences many audible alarms, spoken messages and loud sounds to alert officers to system status. The base center desk is equipped with five computer monitors to assist in monitoring all systems simultaneously.
Successful candidates for any staff, faculty, or administrative position at Loyola University Maryland will be subject to a pre-employment background check. Note: Experience and/or education may be substituted for requirements.
University Description
Loyola University Maryland, located in the vibrant city of Baltimore, is a prestigious, selective, comprehensive university with a strong residential liberal-arts-based undergraduate program and professional graduate programs at the master’s and doctoral levels. Founded in 1852, Loyola is one of 27 Jesuit colleges and universities in the United States and the first to bear the name of Saint Ignatius Loyola, founder of the Society of Jesus. Deeply committed to the Ignatian principles upon which it was founded, Loyola focuses on the care and education of the whole person — mind, body, and spirit — and its mission centers on preparing its students to learn, lead, and serve in a diverse and changing world.
The Wall Street Journal ranked Loyola No. 1 among midsized colleges in the South and No. 23 overall in the nation in its 2025 “Best Colleges” list. Loyola was also ranked No. 5 in the nation for career preparation, No. 22 in the nation for student experience, and No. 65 in the nation for impact on graduate salaries.
U.S. News & World Report has ranked Loyola among the top 10 universities in the North Region for the past decade.
Princeton Review named it one of the nation’s top institutions for undergraduate higher education and one of the best Mid-Atlantic colleges for 2025. It is among
Washington Monthly’s top master’s universities nationally and is listed among the “best value” private colleges in
Kiplinger’s Personal Finance. Loyola University Maryland is proud to be recognized among the nation’s top institutions. From national rankings to regional accolades, our commitment to academic excellence, student success, and Jesuit values continues to earn praise from respected organizations and publications.
Learn more about our prestigious rankings and notable accolades and university profile by clicking on the hyperlinks.
Diversity Statement
Loyola University Maryland strongly values the benefits that diversity brings to the workplace. In accord with its Ignatian values, the University is committed to creating and promoting a community that recognizes the inherent value and dignity of each person. Loyola University Maryland does not discriminate on the basis of race, sex, color, national or ethnic origin, age, religion, disability, marital status, sexual orientation, gender identity, genetic information, military status, or any other legally protected classification. The University recruits, hires, and promotes in accord with this policy and its Core Values.
