IT Helpdesk Engineer

This position is for IT Helpdesk technician. One would be required to work in Shifts 24 x 5. Knowledge of Manage Engine tool is mandate - to work on Request raised. Resource should have 8+ years of experience in IT operations.

 

• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
• Install and support PC, laptop, tablet, and mobile hardware and software.
• Coordinate with HR for Resource Address, Contact # for Asset Shipment / Return
• Create alternative methods of completing tasks, correcting user errors, and system inconsistencies to improve the desktop team function.
• Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions.
• New accounts setup and the active directory administration
• Troubleshoot problems reported by users and analyze and isolate issues through the helpdesk ticketing system.
• Help and support onboard off-board employees equipment requirement, send and return.
• Help and support office employees’ daily issues on laptops, software, WebEx meeting, Teams meeting, conference room meeting, printers, and IP Phones.
• Provide Status in daily standup meeting, 
• Follow up on Open Request in Queue.

Requirements:

• Bachelors degree in Information Systems or Computer Science 
• Overall 8 + years of IT Support /operation experience and 3 to 4 years experience supporting Office 365
• Experience supporting global internal customers  
• ServiceNow or equivalent experience 
• Experience in set up of desktop computers using Microsoft Intune a plus 
• Experience supporting global internal customers 
• ServiceNow or equivalent experience 
• Experience in set up of desktop computers using Microsoft Intune a plus 
• required to work in Shifts 24 x 5