Casual Test Administrator

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing delivering exams through the world's most comprehensive and secure network of test centres in more than 180 countries.  

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Centre Administrator to join our team based in Taipei. 

Working Arrangements 

• Initially a 12-month casual role 
• Working hours are not fixed and will vary, Monday - Friday 7:00am - 9:30pm and Saturday 7:00am - 7:30pm 
• Required to work a variety of days and shifts. We will endeavour to let you know your work pattern 2 weeks in advance. 
• Flexible approach to working is essential as opening hours can vary according to business need. 
• Hour rate at NT$245.00/hour. 

Role 

To perform the administration and invigilation of exams; including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes. The individual will demonstrate a high level of customer service to candidates. 

Key Responsibilities  

• Provide a high level of customer service  
• Prepare equipment and test environment per company procedures to deliver testing 
• Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and client procedures 
• Explain the test process to candidates and deal with other queries as required 
• Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard

Experience 

• Fluent in communicating in English, both verbal and written, as well as Chinese. 
• Good face-to-face communication skills with experience in a customer facing role 
• Ability to work with procedures and policy  
• Strong attention to detail 
• PC literate
• Ability to deal with conflict and work under pressure 

Pearson VUE（www.pearsonvue.com）是全球首位使用電腦测试的先鋒，在全球180多个国家設有最全面，最安全的專業考試中心。 

Pearson VUE提供了良好的职場工作環境，目前台北專業考試中心團隊正在招聘數名考试行政人员。 

工作需求狀態: 

• 為期12個月的兼職工作。 
• 工作時間是排班制、需輪班，週一至週五上午7:00至下午9:30，週六上午7:00至下午7:30。 
• 輪班工作表會提前2至4週告知您的工作時間和班次。 
• 因為營業時間可能因業務需求而異，須能配合彈性上班。 

工作職責: 

執行考試中的管理和監考; 包括理解、遵守所有審查過程的政策和程序。 對考生展現並提供高水平的客服態度。 

主要工作項目: 

• 提供高水平的客戶服務。 
• 按照公司規定做好執行考試前應有的準備工作。 
• 根據Pearson VUE和客戶規定的程序報到考生（包括證件的驗證）。 
• 向考生解釋考場規則、過程，及處理其他相關查詢。 
• 確保考試進行中的完整性和安全性，維護考試監控的標準。 

工作要求條件:  

• 流利的中、英語文能力，包括聽、說、讀、寫中等以上。 
• 良好的溝通技巧、能力，具有客服工作經驗尤佳。 
• 能夠徹底遵守公司的政策和程序。 
• 工作細心、認真。 
• 熟悉電腦操作。 
• 抗壓性強。