Operations Manager (AU)

Shape the Future of Travel Dining with the largest Travel Retail Operator in the Pacific ✈️

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role:

Reporting to the Head of Food Services, the Food Operations Manager will oversee day-to-day performance, guest experience, and commercial results across multiple Food Service venues. This is a strategic leadership position where you will ensure operational excellence, lead high-performing teams, and deliver exceptional hospitality experiences that exceed customer expectations.

What You’ll Do:

✅ Oversee multi-site operations ensuring adherence to brand, service, and quality standards
✅ Drive financial performance through sales analysis, cost management, and strategic planning
✅ Lead, coach, and develop venue managers and teams to achieve operational excellence
✅ Ensure compliance with health, safety, and food safety regulations (95% compliance target)
✅ Support new venue launches and implement continuous improvement strategies
✅ Manage KPIs including COG (26%), labour costs (32%), and venue scorecards (90%)

 

What We’re Looking For:

💼 Proven experience in a multi-site or high-volume operations management role in hospitality, retail or travel retail
👥 Strong people leadership skills — able to coach, guide, and motivate diverse teams
🧠 Commercial mindset with experience in cost control and sales growth
🗣  Excellent communication and stakeholder management abilities
🖥  Proficiency in POS systems, rostering platforms and reporting tools
🎓 Relevant hospitality or business management qualifications preferred
✔  Excellent operational knowledge of hospitality standards and compliance

Perks & Benefits:

🚗 Parking – Enjoy the convenience of parking with this role!
🛍️ Staff Discounts – You'll get exclusive discounts on products in our stores + extra savings on water and hot beverages
🚀 Career Development – Our Better Together development program offers opportunities to upskill, take on new challenges, and grow your career within our vibrant network
👨‍👩‍👧 Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
🎁 Employee Referral Program – Refer your awesome network to our team and if they’re hired, you’ll receive a reward + you’ll go into the running to win an end-of-year bonus
💆‍♀️ Wellbeing Leave & Employee Assistance Program – From day one our permanent employees receive a paid Wellbeing Leave day, and everyone has access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it
✈️ Work in a Dynamic Airport Environment – Where no two days are the same!

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence. 

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.

📢 APPLY NOW to lead operational excellence to make travel better for thousands of customers daily!