Job Description

Senior Manager, HR Advisor

Hybrid: 2 days/onsite minimum

Welcome to AMN Healthcare — Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you. At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

Named to Becker’s Top 150 Places to Work in Healthcare — three years running.
Consistently ranked among SIA’s Largest Staffing Firms in America.
Honored with Modern Healthcare’s Innovators Award for driving change through innovation.
Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.

The Senior Manager, HR Advisor is a key enterprise leader responsible for driving a centralized, high-impact employee relations function aligned to organizational strategy and risk mitigation. This highly experienced HR professional operates as both a trusted advisor to senior leaders and a people leader guiding a team of HR Advisors through enterprise-wide case management, performance consulting, and employee experience initiatives.

This role brings a systems-thinking approach to process optimization, drives consistency in service delivery through standardization, and leads the team in building scalable, tech-enabled solutions. Partnering across Legal, Compliance, HRBPs, and the C-suite, the Senior Manager leads with strategic insight and operational rigor to support a high-integrity, high-performance culture.

Job Responsibilities

Strategic Leadership & Centralized Service Model

Lead the evolution of a centralized HR Advisory model, shifting from relationship-based alignment to a case-based, queue-driven system.
Serve as a strategic partner in designing and operationalizing enterprise-wide ER frameworks, triage models, and intake workflows via platforms like ServiceNow.
Drive consistency, transparency, and scalability by implementing SOPs, documentation standards, and aligned service levels.

Complex Employee Relations & Risk Advisory

Act as the lead consultant for escalated and high-risk employee relations matters, including harassment, discrimination, retaliation, and leadership escalations.
Conduct and oversee investigations, ensuring defensible documentation and enterprise-aligned recommendations.
Partner with Legal and senior leadership to assess risk, maintain compliance, and ensure alignment with organizational values.

Process & Systems Optimization

Identify and lead opportunities for continuous improvement within case management, documentation, intake, and resolution workflows.
Partner with HR Operations and IT to enhance case tracking systems (e.g., ServiceNow), reporting capabilities, and user experience.
Drive accountability for timely and high-quality resolution of employee matters while reducing cycle time and mitigating risk.

Team Leadership & Capability Building

Lead, coach, and develop a team of HR Advisors; instill best practices in investigation, case handling, and business consultation.
Create a culture of operational excellence, data-informed decision-making, and shared accountability.
Establish team performance metrics and foster continuous learning, skill development, and peer calibration.

Employee Experience & Organizational Health

Serve as a strategic advisor on performance management, engagement strategies, and organizational effectiveness.
Analyze ER data and employee feedback to identify trends, root causes, and areas of cultural or leadership concern.
Partner with leaders and HRBPs to proactively address hotspots and improve retention, belonging, and performance outcomes.

Cross-Functional Collaboration & Leadership Influence

Partner with HRBPs, Legal, Compliance, and Talent to ensure aligned people practices across the organization.
Represent the HR Advisory function in enterprise initiatives, cross-functional councils, and executive discussions.
Escalate systemic or cultural issues to senior leadership with clear analysis, enterprise risk framing, and solution recommendations.

Qualifications

Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree or HR certification preferred.
10+ years of progressive HR experience, including 8+ years in employee relations and investigations.
6+ years of experience leading teams and driving centralized, scalable people operations.
Expertise in employment law and HR compliance (e.g., ADA, FMLA, Title VII, FLSA).
Demonstrated ability to operate with strategic foresight and influence at the executive level.
Strong process design, documentation, and continuous improvement experience.
Experience with case management platforms (ServiceNow strongly preferred).
Healthcare or clinical environment experience is a plus.

Work Environment / Physical Requirements

Work is performed in an office/home office environment.
Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

$133,000 - $158,000 Salary

Final pay rate is dependent on experience, training, education, and location.