Collections Manager

Description

RNR Tire Express is a national franchise retailer that provides safe, quality tires and wheels with affordable payment options.

At RNR we have built a culture around “SERVING our customer and not just providing them customer service”. We support and empower our employees with excellent training and tools which enables them to provide our customers with a unique and exceptional experience.

RNR Tire Express started as a family business over 20 years ago in a small shop located in Tampa, Florida. Since then, we have grown to over 160 stores across 26 states, and continue to open more locations across the country each year. While we have expanded far beyond that little shop in Tampa, we have never lost our core value of FAMILY.

At RNR, we believe having a healthy work / life balance is critical to the success of our team. That is why we offer flexible schedules and are closed every Sunday to make sure you don’t miss out on the most important moments in life.

We also believe in rewarding our team for their hard work, which is why our hourly pay and commission structure is one of the best in the business.

At RNR Tire Express, we understand that happy employees make for a productive team. We work to accomplish that by providing outstanding benefits.

Benefits:

• Two Medical Plan Options
• Health Savings Account 
• Dental & Vision
• Employer Paid Life 
• 401(k) with Company Match
• Paid Vacation
• Employee Assistance Program
• And More

Supplemental pay types:

• Bonus pay

JOB SUMMARY: The Collections Manager is responsible for contacting customers whose Rental Agreements have expired and working with them to maintain their account. The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money. 

• Collect revenues and protect company assets.
• Act as a counselor by discussing benefits of timely lease agreement renewal payments.
• Contacts directly who have not paid their lease agreement(s).
• Contacts over the phone and through field visits.
• Maintains and updates database.
• Assists with wheels and tire returns.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, martial status, pregnancy, genetic information, or other legally protected status.

Requirements

Education:

• High school or equivalent (Preferred)

Experience:

• Rent to Own, collections: 1 year (Preferred)
• Customer Service: 1 year (Preferred)