Fraud Analyst

Department: Corporate Risk

Employment Type: Permanent - Full Time

Location: Zambia

Reporting To: Credit Manager

Description

Job Location: Zambia

About the role:
The role holder  will be part of the Risk & Credit team with a core role of identification and prevention of fraud in the field where our PAYGO products are sold and used. This role involves detecting, investigating, and preventing fraudulent activities, often related to identity theft, tampering, or payment issues, within the PAYGO business model. The ideal candidate is expected to work with the field teams, call center, private security firms, and law enforcement team to resolve fraud cases and implement preventative measures. Due to the evolving fraud techniques, he/she will leverage cybersecurity tools and threat intelligence to detect suspicious activities, check patterns, and implement strategies to mitigate risks, including online fraud risk, especially on social media pages.

What you would be expected to do:

• Detection of potential fraud from suspicious patterns and unusual behaviors in the field and from the data perspective through review of sales and collections data, customer behavior, and other relevant information to identify potential fraud patterns. 
• Investigate suspected fraud and gather evidence of fraud. This involves field investigations, verification of client information, identification of impersonation and/or identity theft, assessment of product usage integrity etc.
• Visit customer sites to verify installations, assess asset condition, identify potential tampering or theft, and enforce repossession where necessary.
• Interview customers, sales agents, and other parties to help in gathering information and clarify discrepancies related to sales, theft, product usage, product installations, or customer interactions.
• Work with sales, customer service, and operations teams and other internal stakeholders to avail findings, implement preventive measures, and improve overall fraud detection and mitigation.
• Liaise with different law enforcement agents to close reported fraud cases.
• Prepare reports and documentation by compiling detailed reports of investigation findings, recommendations, and outcomes.
• Build, develop, and maintain relationships with customers, sales agents, staff members, and local authorities to facilitate investigations and gather intelligence.
• Creating fraud awareness for the staff as well as fraud impact on the business.
• Any other duty that may be assigned by the fraud manager or Risk team

You might be a strong candidate if you:

• A bachelor’s degree/Diploma  in a related field of criminal justice/criminology/security studies and risk management.
• Other relevant certification in criminal investigations is an added advantage.
• At least 3 years of experience in fraud investigations.
• Familiarity with PAYGO products and business models is a plus.
• Physical stamina, i.e., the ability to travel extensively and work in various environmental conditions.

What Sun King Offers (in addition to compensation and statutory benefits)

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.