Contact Centre Social Media Executive

Application Deadline: 24 August 2025

Department: EasyBuy Program Management

Employment Type: Fixed Term - Full Time

Location: Tanzania

Description

Job Location: Arusha
About the role:The Contact Centre Social Media Executive at Sun King will play an essential role in shaping customer experiences and building strong, lasting relationships with our online community. This position is pivotal for Sun King’s mission to empower underserved communities through solar energy, with our customers' needs and expectations. By offering willing help across digital platforms, you will help ensure that customers are valued, heard, and helped, whether they're seeking assistance, exploring Sun King products, or giving feedback. Your work will enhance brand reputation, build reputation, and drive sales conversions while upholding Sun King's values of exceptional customer care.

What you would be expected to do

• Customer Engagement: Monitor and promptly help customer inquiries, comments, and messages across platforms like Facebook, Twitter, Instagram, TikTok, LinkedIn, and emerging social media channels. Provide genuine, solutions-oriented guidance that addresses customer needs while maintaining Sun King’s voice and tone.
• Customer-Centric and Management: Identify, qualify, and engage potential customers through social media interactions. provide clear information, guidance, and encouragement to progress them through the sales journey.
• Cross-Functional Teamwork: Partner closely with the sales and customer experience teams to ensure the smooth handover of qualified traces and to address any escalated customer concerns, creating a seamless experience from initial contact to conversion and beyond.
• Brand Advocacy: Represent Sun King’s mission and values in all online interactions. Uphold our values to access, sustainability, and empowerment by fostering positive digital engagements within the Sun King community.
• Efficiency & Reporting: Provide timely, consistent help and document interactions through detailed call notes, reports, and data logs. Escalate complex or pressing issues to relevant teams for expert resolution while keeping track of ongoing trends in customer feedback and recurring concerns.

You might be a strong candidate if you

• A Customer-Centric Mindset: Putting customers first, and the ability to demonstrate patience and listening in all interactions.
• Proficiency in Digital Tools: Experience with customer service and social media engagement platforms, especially tools like Zendesk and Ameyo.
• Excellent Communication Skills: Strong verbal and written communication skills with the ability to clearly, professionally, and effectively convey information across digital platforms.
• Sun King Experience: At least one year in the Sun King Contact Centre, with a solid knowledge of Sun King's products, services, and customer journey.
• Adaptability and Resilience: Ability to multitask, prioritise effectively, and work well under pressure while maintaining Sun King’s high standard for customer service.
• Team working Spirit: Strong people skills with a teamwork mindset, able to work well within cross-functional teams to ensure a cohesive, high-quality experience for every customer.

What we offer (in addition to compensation and statutory benefits)

• A platform for professional growth in a rapidly expanding, high-impact sector.
• Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
• A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
• Tailored learning pathways through the Sun King Centre for Leadership to elevate your leadership and managerial capabilities.