LPG Retail Associate

Application Deadline: 24 August 2025

Department: EasyBuy Direct Sales

Employment Type: Fixed Term - Full Time

Location: Tanzania

Reporting To: LPG Regional Sales Manager

Description

Location: Arusha

About the role:
The LPG Retail Associate is the face of the LPG team and the primary point of contact between the company and its customers. The role holder will ensure a safe, efficient, and smooth delivery of LPG products to registered and approved customers. A focus on safety, customer service, and operational excellence is important.

What you would be expected to do:

Last-mile task completion

• Conduct customer installations, cylinder exchanges, meter exchanges, uninstallations/repossessions, and in-house LPG maintenance/service events.
• Deliver LPG products to customers safely, efficiently, and on time.
• Provide exceptional customer care by addressing inquiries, resolving issues, and ensuring a positive customer experience during in-home task completion.
• Adhere to LPG handling and transportation safety procedures.
• Report and document any incidents, near misses, or safety concerns.

Customer Training and Safety Audits

• Onboard and train customers on LPG usage during installations.
• Perform on-site safety audits at customers’ homes or businesses to minimise cooking-related risks.

Stock management

• Ensure zero loss of stock between the shop and the customer.
• Maintain LPG mass balance accuracy.

Teamwork

• Work closely with the Last Mile, Sales, and Risk teams to optimise LPG performance and foster a positive work environment.

You might be a strong candidate if you

• Ability to operate a motorcycle
• Valid motorcycle driving licence (Mandatory)
• 1 year of experience in a delivery, customer engagement, or related role
• Utmost professionalism while interacting with customers in their homes 
• Strong organisation and time management abilities
• Reliable and high level of integrity.
• Team player, proactive, friendly, communicative & open to learning and feedback
• Able to set and meet targets, structured approach to running operations 
• Experience working within an informal settlement is a plus
• Familiarity with route planning and customer scheduling, or customer management, is a plus
• Basic first aid and fire safety training is a plus

What we offer (in addition to compensation and statutory benefits):

• A platform for professional growth in a rapidly expanding, high-impact sector.
• Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
• A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
• Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.