Part & Service Sales Specialist

Company :

Associated Equipment Division

Job Purpose:

• Managing the activities related to parts and service sales of the 5 prime products.  These includes selling, marketing, ensuring maximum customer coverage, monitoring market situation and identify parts and service sales potential.
• Coordinate with service department when it comes to product support issues with customers.
• Provide expert consultation and coordination to customer on matters pertaining to engine repair and solution.

Job Description

• To promote AED Product Support Services to equipment owners.
• To actively promote AED merchandising programmed such as CTS, Reman Parts, SOS, TA, MIP and other seasonal l campaigns.     
• Plans customers’ calls and ensure coverage is adequate as per PAR (Required Calls Per Year)
• To foster good customer relations and assist customers on AED equipment maintenance.
• Provide and share competitive market information as well as updates on     changes in customers and market situation.
• To assist the service department on technical information when required.
• Work closely with service department in order to attend to customer’s issues and dispute with great care and within the interest of the company.
• Proper procedures are followed through when accessing customers credit assessment and recommendation to management on credit level/credit days.
• Feedback to HQ on competitive offering (competitive price, attributes, new competition).

Collection:-

• To review PSS debtors and ensure accounts are maintained within credit period accorded.
• To key-in daily call report into CRM system in weekly basis
• Responsible in maintaining all normal and doubtful accounts within 30 credit days.
• Recommends legal action for delinquent customers and closing of accounts that are no longer active.

Requirements:

• SPM/Certificate/Diploma in any field.
• Preferably at least 2 years of sales account management, business development experience.
• Experience in heavy equipment/machinery sales from a similar industry is an added advantage.
• Good verbal and written communication skills in English, Bahasa Melayu. The ability to communicate in local dialect/Mandarin is a plus.
• Knowledge in MS Office applications

 

Benefits:

• Attractive sales Commission Scheme.
• Medical, dental, optical benefits and social security coverage.
• Strong learning and development culture for your career growth.
• 15% EPF contribution upon confirmation of employment.