CBS - SALES TRAINING OFFICER

Be #InGoodHands with Metrobank!

 

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

 

Position Title: Sales Training Officer

 

Job Summary:

• Reporting to the Training & Development and Governance Section Head, the jobholder will be responsible for contributing to and delivering the following strategies across the business:

                     - Efficient & effective preparation, organization and execution of Training & People Development including Engagement programs through a range of learning sessions and employee engagement related events/activities;

                     - Plan, organize and execute training/ learning sessions, people development programs and activities that will support the needs of the Sales team (New Hire Learning Sessions, Soft skills and Functional / Technical skills and Upskilling trainings and eLearn Courses among others);

                     - Create necessary modules and conduct training to external Sales Channels such Branch Sales, Direct Sales and Telesales;
                     - Identify and modify assessment tools for the management and development of the Sales team and deliver assessment feedback to Sales Unit Heads;
                     - Co-facilitate People Development/ Mentoring programs to be rolled in Credit Card Sales division;

                     - Provide behavioral coaching on specific areas of improvement to all sales personnel

                     - Cultivates the growth and development of supervised individual talents through coaching, identification & execution of relevant development plans and ensuring regular feedback on individual performance and progress

Qualifications:

• Bachelor's degree holder. Preferrably a graduate of a Business, Communication or Marketing course.
• With 1-2 years' experience in training role preferably in the Card/ Banking industry;
• Equivalent exposure to Training Cycle - Development of Assessment tools, Root cause analysis, Instructional Design and Facilitation of Soft Skills and Technical Skills Programs
• Experience in dealing with various sales channels and ability to manage various types of learning sessions/methodologies
• Excellent communication and presentation skills - fluent both in English and Filipino, concise and clear speech and outstanding interpersonal skills
  Technical Skills
• Strong working knowledge of MS Word, Excel, and PowerPoint -- Intermediate
• Good working knowledge on digital tools like Canva, Mentimeter, Kahoot et

Other Details:
Unit: Credit Card Sales Division / Channel Enabler Unit