Senior Associate - Quality||Excellent Communication _ Immediate joiner _ 1-3 Years experience

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Job Description Primary Duties & Responsibilities –

• Complete Daily Quality checks as per the process requirement and meet the monthly sampling numbers for voice and non-voice processes.

• Document quality scores, and specific observations/ feedback/ comments in the monitoring form.

• Provides on time Feedback to the agents for the errors identified

• Complete RCA for all the errors identified.

• Create Error analysis/RCA Report within the defined timeline.

• Ensure the QA process adheres to ISO guidelines.

• Identify the improvement areas for staff and share it with the Assistant Manager – Quality

• Attend all the development and quality trainings that are identified for Quality Analyst/ Lead Quality Analyst

• Proficiency in MS Office applications such as Excel, PowerPoint, Word etc. Desired Experience and Skills • Graduate / Post Graduate

• Overall work experience 1 yrs. experience.

• Preferred experience in General Insurance or service industry in quality domain. Excellent Communication skills - written & verbal

• Working knowledge of Excel & PowerPoint. Operations people can apply.

Open to look at the candidates from all the verticals, quality is an added advantage.

Qualifications

Desired Experience and Skills • Graduate / Post Graduate•