Call Center Agent

Company Description

About Us

At Sharpcontra, we are dedicated to delivering excellence in every interaction. We specialize in providing professional solutions and services that prioritize client satisfaction, efficiency, and innovation. Our team is driven by a commitment to integrity and reliability, ensuring that every detail contributes to building long-lasting partnerships with our clients.

Job Description

Job Description

We are seeking motivated and customer-focused Call Center Agents to join our team in Boston. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring every interaction leaves a positive impression. If you enjoy helping people, working in a fast-paced environment, and growing your professional skills, this is an excellent opportunity.

Responsibilities

• Answer inbound calls and provide support to customers in a professional manner.

• Handle inquiries, resolve complaints, and process service requests efficiently.

• Accurately document customer interactions and maintain detailed records.

• Collaborate with team members and escalate complex issues when necessary.

• Meet performance goals including call handling, customer satisfaction, and productivity.

Qualifications

Qualifications

• High school diploma or equivalent; some college coursework preferred.

• Previous call center or customer service experience is a plus.

• Strong communication and active listening skills.

• Ability to multitask and remain calm under pressure.

• Proficiency with computer systems and data entry.

Additional Information

Benefits

• Competitive salary ($50,000 – $54,000 annually).

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Professional development and growth opportunities.

• Supportive team environment with career advancement potential.

• Full-time, Monday to Friday schedule.