Company Description

About Us

At Lab Connect Biz, we believe in bridging creativity and strategy to deliver impactful solutions for businesses across industries. We are a forward-thinking company dedicated to innovation, collaboration, and excellence. Our mission is to empower brands with the tools and insights they need to connect with their audiences and achieve sustainable growth.

Job Description

We are looking for a motivated and detail-oriented Customer Service Assistant to join our team. The ideal candidate will serve as the first point of contact for clients, assisting with inquiries, resolving issues, and ensuring a smooth customer experience. This role requires excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced environment.

Responsibilities

Respond to customer inquiries via phone, email, and in person in a professional and timely manner.
Provide accurate information about products and services.
Handle and resolve customer complaints with empathy and efficiency.
Maintain records of customer interactions and transactions.
Collaborate with other departments to ensure client satisfaction.
Assist in administrative tasks as needed, including data entry and reporting.

Qualifications

High school diploma or equivalent (associate or bachelor’s degree preferred).
Previous experience in customer service or administrative support is an advantage.
Strong verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Proficiency with basic computer applications (MS Office, CRM systems).
Positive attitude, problem-solving skills, and attention to detail.

Additional Information

Benefits

Competitive salary ($50,000 – $60,000 per year).
Opportunities for career growth and professional development.
Comprehensive health, dental, and vision insurance.
Paid time off and holidays.
Supportive and collaborative work environment.
Full-time, on-site position with Monday to Friday schedule.

Customer Service Assistant

SharpContra