Telephone Operator

Company Description

NH Collection Maldives is a private island in the Gaafu Dhaalu Atoll. Shaped like a seashell, with lagoon surrounding, it is incomparable in beauty, and hidden away from the worries of the world.
Time on the island flows through sunny days and starlit nights, with moments that are captivating, distinctive and harmonious. Indulge all your senses, feel the place, and feel extraordinary.

Job Description

The primary responsibility of a Guest Service Associate is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

• A strong focus on customer service
• 2 to 3 years experience in a similar role in a five-star luxury Hotel / Resort
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends, and public holidays
• Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred