Customer Service Representative - Full Time, Days (Bellflower)

The Customer Service Representative supports the Central Business Office and Outside Vendors to ensure that administrative work is completed in a timely, accurate, and courteous manner.  Performs a variety of administrative, support and clerical functions.  Resolves administrative issues and inquiries.

• Accurately prepares correspondence, documents, forms, reports and completes ad hoc projects/duties in a timely manner, as assigned. Scans information accurately and in a timely manner. Establishes and maintains effective filing systems, provides excellent departmental telephone and reception coverage, delivers and sends out mail in a timely manner, and completes all other assigned clerical functions to ensure efficient operation of the department.
• Actively engages in caring behaviors, taking conscious ownership for work and takes a proactive, deliberate, and thoughtful approach regarding work activities. Demonstrates appropriate use of independent judgement and decision making. Demonstrates excellent customer service at all times.
• Works with patients, vendors, and hospitals to ensure that insurance information is correct, updating and correcting information as needed, and in a timely manner. Maintains electronic tracking logs as assigned. Maintains confidentiality in accordance with hospital/corporate policies and HIPAA privacy regulations.

Required Qualifications:

• High School Diploma or Equivalent
• Two years recent customer service experience
• Computer literacy and proficiency
• Ability to multitask and prioritize needs to meet timelines
• Understanding of basic medical terminology
• Must be able to read, write and communicate effectively in English
• Must demonstrate customer service skills appropriate to the job

Preferred Qualifications:

• Previous experience in healthcare

Pay Rate: Min - $18.60 | Max - $23.60

Prospect Medical Holdings' ability to deliver quality, compassionate care during the unprecedented pandemic affirms the original vision of its founders. This is the fulfillment of the hopes Prospect’s founders had for the company, and proof that a clear vision, an insightful operating model, and a commitment to communities and our employees, born in the past, remains the way of the future.
Every day, our more than 11,000 affiliated physicians and 18,000 employees at 17 hospitals, 165 outpatient centers and 28 medical groups provide nationally recognized care in six states. Our comprehensive network of quality healthcare services is designed to offer our patients and 600,000 members highly coordinated, personalized care tailored to the unique needs of each community we serve—many of which provide essential medical services to underserved communities as safety-net hospitals.