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Manager, Patient Financial Services (UTHP ADM Customer Service)

UT Health San Antonio

50k - 50k USD/year

Office

San Antonio, TX, United States

Full Time

Manages all day-to-day operations related to the development, support, maintenance, and configuration of Revenue Cycle related functions. Responsible for developing, planning, organizing and implementing revenue cycle strategies to bill customers, process payments and improve cash flow.

  • Has the authority to direct the work of others, hire or fire employees, or provide recommendations as to the hiring, firing, advancement, promotion or any other change of status of other employee.

 
  • Monitors accounts receivables and cash trends.  
  • Develops strategic plans and programs for the Revenue Cycle team and ensures that goals and objectives of the team are properly defined and clearly established.  
  • Assists in resolution of issues to help ensure timely and appropriate conversion of accounts receivable.  
  • Provides guidance and instruction in the interpretation of policies, procedures and practices.  
  • Ensures consistency in extension of credit and collections of accounts, following up on collection problems and recommending accounts.  
  • Provides leadership to managers and professional staff.  
  • Manages, organizes and monitors the performance productivity of staff in revenue cycle roles.  
  • Works closely with clinical department staff and leadership to achieve identified departmental benchmarks and objectives to improve processes, resolve problems and enhance communication.  
  • Performs all other duties as assigned.  
  • Knowledge of health care compliance and insurance billing guidelines and rules.  
  • Demonstrated ability in managing a variety of projects with successful outcomes.  
  • Advanced computer skills including Microsoft Office Word, Excel and reporting software.  
  • Budgeting knowledge employing strong budget and financial analysis.  
  • Strategic leadership abilities, with experience in successfully building teams, managing staff, and achieving work plan goals, priorities and deadlines.  
  • Excellent verbal and written communication skills, including persuasive report writing and the ability to present conclusions before staff, advisory boards and stakeholders.  
  • Ability to interpret and communicate complex fiscal and administrative concepts to operational staff.  

EXPERIENCE:

  • Five (5) years of related experience with a minimum of two (2) years supervisory/management experience is required.

EDUCATION:

  • Bachelor’s degree in business or health related field is required.


 

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits. 
Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist. 
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.
Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.
FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses. 
Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers. 
Time Off - A generous leave program offers multiple paid leave options:
  • Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
  • Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
  • Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
  • Holidays: 12 set paid holidays each year.
​​​ Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.
EEO Statement
UT Health San Antonio is an equal employment opportunity and affirmative action employer.  It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.

Manager, Patient Financial Services (UTHP ADM Customer Service)

Office

San Antonio, TX, United States

Full Time

50k - 50k USD/year

August 15, 2025

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UT Health San Antonio

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