Director - Patient Financial Services - Full Time

Position Title: Director, Patient Financial Services Position Code: Dir-8115

Department: Patient Financial Services Safety Sensitive: Yes

Reports to: Chief Financial Officer Exempt Status: Yes

Relocation Bonus Available! 

About Kingman Regional Medical Center

Kingman Regional Medical Center (KRMC) is the largest employer, largest healthcare provider and the only remaining non-profit hospital in the Mohave County of Northwestern Arizona. We are a 235-bed, Level 4 trauma, multi-campus healthcare system. Our system includes over 270 physicians/allied health professionals and 1,900 employees and provides a full range of medical services ranging from essential primary care to complex surgery.  Key clinical services include cardiology & cardiac rehab, oncology, emergency care, GI, general surgery, neurology, OB/GYN, orthopedics, physical & occupational therapy, pain management, thoracic surgery, urology, wound care, home health, and hospice care. KRMC was recently named a 4-star hospital by CMS, is the only hospital in Arizona to receive the Governor’s “Arizona Innovation Award” for proactive efforts to enhance healthcare in a rural community and has the distinction of being the state’s first rural teaching hospital offering physician residencies in family medicine and emergency medicine. We are hiring to meet the needs of our beautiful and growing community!

About Kingman, Arizona

Kingman, AZ is located along Historic Route 66, just 90 minutes south of Las Vegas and two hours North of Phoenix in the beautiful high desert of Mohave County. Our tranquil mid-sized community is relatively low stress; traffic is minimal and average commute times to work are under fifteen minutes. Kingman’s higher elevation keeps the sweltering desert summer temperatures away from the extremes (on average 10-15 degrees cooler than Phoenix and Las Vegas) with mild winter temperatures seeing an occasional dusting of snow. Located near the Colorado River that forms the western boundary of Mohave County with an estimated 1,000 miles of freshwater shoreline including Lake Havasu, Lake Mohave, and Lake Mead. Our climate is ideal for outdoor enthusiasts especially boating, kayaking, hiking, golf, and off-road adventures!

Health and Well-Being Benefits at KRMC

• Medical, Dental, Vision
• Wellness and Employee Assistance Program
• Employer Paid Group Life
• Short & Long-Term Disability
• Paid Time Off
• 403b Retirement Plan with Employer Contributions
• Employee Discounts
• Employee Referral Bonus Program
• Free Identity Theft Protection Program
• On-site daycare exclusive to our employees’ children of all ages
• On-site gym/wellness center with childcare

Career Growth and Development Benefits at KRMC

• Tuition Reimbursement for full-time employees
• Scholarships available
• Student Loan Forgiveness; As a not-for-profit organization, our employees who have qualified student loans, may be eligible for a Public Service Loan Forgiveness program

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be among the kindest, highest quality health systems in the country.

Responsible for management of all aspects of the Centralized Patient Financial Services operations for both Hospital and Physician Services. This responsibility includes updating and maintaining policies, continually identifying opportunities to automate processes, improve net cash collections, lower days outstanding and manage departmental costs to flex budget. Provide excellent customer service through maintenance of external and internal customer relationships. This position is responsible for the implementation of processes that ensures maximizing the organizations net patient service revenues while maintaining regulatory and legal compliance with high levels of customer service. Responsible for managing all processes around billing, collecting, posting and account resolution. This leader seeks to identify and implement new and emerging strategies to increase efficiency, improve processes, and enhance the patient experience.

Key Responsibilities [List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]

Departmental Leader

· Interprets impact of broad scope organizational changes for staff and develops change strategies for successful implementation.

· Incorporates KHI’s Mission, Vision and Values into goals and programs across Patient Financial Services.

· Develops and manages operational initiatives with measurable outcomes.

· Formulates objectives, goals, and strategies collaboratively with other stakeholders.

· Prepares and delivers reports to operational leadership outlining progress toward meeting annual goals and objectives, to include performance related to finance, clinical activity, quality, safety, marketing, and human resources.

· Effectively delegates duties, responsibilities, and special assignments.

· Participates on committees and attends meetings as requested or needed.

· Assesses current volumes, and projects/plans for future service needs.

· Monitors and evaluates performance goal accomplishments and provides ongoing measures and direction.

Customer Service

· Provides excellent customer service and adheres to the Behavioral Expectations Agreement.

· Models and trains staff in the hospital mission and vision statements by setting the guidelines for staff interaction and customer service.

Quality Improvement

· Completes special projects or tasks as needed for physician practice and hospital operations.

· Includes completing quality improvement plans, maintaining up-to-date departmental records, files, and personnel documentation; prepares and retains records and reports in accordance with hospital and regulatory requirements.

Financial Manager

· Maintains sufficient workflow by evaluating volumes, staff production and staffing needs as necessary.

· Manages A/R day reduction goals by auditing and monitoring the activities of the Business Office.

· Reviews managed care contracts for the purpose of advising the CFO, Director of Finance, and consultants on issues related to administrative compliance, reimbursement, and billing coordination to achieve successful insurance payer contracting.

· Effectively manages the department through use of assessment tools such as budget reports, FTE productivity management systems, financial statements, and analysis.

Employee Management and Human Relations

· Develops and revises job descriptions for all department positions.

· Interviews, selects, and hires new or replacement staff to fill approved positions.

· Deals effectively, courteously, and professionally with reporting staff, peers, and superiors, as well as with physicians, patients, contract vendors and visitors.

· Effectively utilizes positive reinforcement to motivate staff and instill confidence.

· Effectively utilizes employee improvement and corrective action methods when necessary.

· Schedules work hours and assignments for employees to meet the needs of the department’s customers.

· Administers hospital and department policies and procedures.

· Provides input to Human Resources concerning pay scales, pay structures, to enable appropriate recruitment and retention of departmental staff.

· Completes employee appraisals and personnel action requests in a timely manner.

Staff Development

· Provides opportunities for staff training and development through orientation, in-service education, and third-party training.

· Maintains professional qualifications and remains abreast of current developments and trends in patient accounting practices.

· Holds regular staff meetings to provide communication, direction, and education.

Creativity

· Able to develop new approaches to policies and procedures and the implementation of new programs and services.

· Willing to respond to change and the encouragement of information exchange for the purpose of increasing creativity.

Leadership

· Effectively delegates duties, responsibilities, and special assignments.

· Plans to meet the needs of the department’s customers.

· Coordinates services to meet the needs of customers.

· Communicates effectively with other hospital departments and services.

· Participates on committees and attends meetings as requested or needed.

· Assesses current volumes, and projects/plans for future service needs.

· Monitors and evaluates performance goal accomplishments and provides ongoing measures and direction.

Operations

· Develops, implements, updates, and maintains policies and procedures for the Patient Financial Services processes.

· Evaluates performance according to current industry standards and principles in order to maintain and improve the operational performance of reported results.

· Oversees and supervises the operational functions related to Central Scheduling and Patient Access Departments, supports the insurance contracting process.

· Establishes, maintains, and reviews quality control issues related to these functions.

· Manages departmental safety standards.

· Maintains knowledge of and compliance with regulating and accrediting agency requirements.

· Assess I.T. hardware and software needs related to process or operational performance improvement.

· Performs any other duties as assigned related to Patient Financial Services to meet the established goals of the organization.

Qualifications

Required Education: Bachelor’s degree in Business Administration, Finance or Accounting, or equivalent work experience in management.

Required Experience: Seven (7) years’ experience in Revenue Cycle in a healthcare business setting and at least one year of managerial experience.

Skills and Knowledge: Strong leadership and management skills demonstrating an ability to develop, deploy, and retain a strong revenue cycle team. Strong analytical skills in order to detect and resolve problems related to systems and processes. Demonstrates knowledge of process improvement techniques, ability to be a self-starter and work independently to move projects to completion. Ability to deliver on key initiatives, development department metrics and achieve associated goals. Strong written and verbal communication skills in order to effectively manage department and communicate with a broader audience.

Preferences [Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master’s degree)]

Education: Master’s degree in relevant subject matter

Certification: Healthcare Financial Management Association (HFMA) certification

Special Position Requirements [Optional section: any travel, security, risk, hazard or related special conditions which apply to the position]

Exposure Category: Category III: Expected duties do not have potential for exposure to blood, body fluids, or tissues.

Work Requirements [Optional section: work requirements for physical or other important issues which relate to the job]

Ability to remain composed, calm, and reasonable during any confrontational encounters; ability to sit for six (6) to seven (7) hours daily at a computer terminal; ability to use computer keyboard; telephone and face to face contact with the public, physicians and employees is frequent and must be able to deal professionally at all levels of interaction.