Business Management & Order Analyst (AMER)

The Role & Team:

We are seeking a detail-oriented and proactive professional to manage the full order-to-revenue cycle — from deal structuring and validation to order processing, delivery coordination, invoicing readiness, and revenue forecasting. This role serves as a key liaison between Sales, Finance, Supply Chain, and other cross-functional teams to ensure accuracy, compliance, and efficiency across all commercial operations, with a strong focus on adherence to IFRS 15 revenue recognition principles.

Key Responsibilities:

Deal Review & Structuring

• Review and validate sales opportunities in Salesforce/CPQ or ERP, ensuring accurate product configuration, pricing, margins, and documentation.
• Advise Sales on deal structures, acceptance criteria, and contractual terms that impact bookings and revenue recognition.
• Ensure compliance with contractual and documentation requirements (NDAs, certificates, deal registration forms, contracts, SOWs).

Order Processing & Fulfillment Coordination

• Review and process customer Purchase Orders (POs) in accordance with company policies and compliance standards.
• Coordinate with Supply Chain/Logistics for hardware and appliance deliveries, and manage software e-delivery notifications.
• Process internal/demo sales orders and ensure all orders are properly documented in ERP/CRM systems.
• Monitor delivery milestones and coordinate with Billing for timely invoicing.

Revenue Forecasting & Tracking

• Maintain and update the Revenue Schedule at the start of each quarter and on a weekly basis to reflect deal changes.
• Consolidate input from Sales, Professional Services, Finance, and Supply Chain to support accurate revenue forecasting.
• Track project completion, acceptance milestones, and payment status to ensure timely revenue recognition.

Cross-Functional Coordination & Reporting

• Lead or participate in weekly meetings to track deal progress, delivery timelines, technical issues, and payment updates.
• Work closely with Credit Management on credit checks and customer credit status.
• Support RFP reviews with financial and operational input.
• Maintain trackers and reports (e.g., Order Management Tracker, Bookings Tie-Up Report) to ensure visibility on order and revenue status.

Skills & Requirements

• Experience: 2+ years in revenue operations, order management, sales operations, deal desk, or similar roles.
• Systems: Proficiency in Salesforce, CPQ, ERP systems (Oracle/SAP), and Microsoft Excel (pivot tables, formulas).
• Knowledge: Understanding of revenue recognition principles (IFRS 15), quote-to-cash processes, and sales lifecycle operations.
• Analytical Skills: Strong attention to detail and ability to assess revenue and operational impacts.
• Communication: Clear and professional communication skills for effective cross-functional collaboration.
• Organization: Strong ability to prioritize and manage multiple tasks in a fast-paced environment.