Field Services Specialist - Product Application - Pella, IA

SUMMARY:

Provides construction site advisory during initial installation of windows/doors to ensure proper opening preparation, product installation and water management techniques are performed as detailed in the Pella shop drawings and installation instructions. Independent, proficient and proactive in making critical decisions to alter and improve the installation method as deemed necessary during the job site visit to insure structurally sound and water-tight installations and minimize liabilities for Pella Corporation. Provides Pella representation at on-site air and water infiltration testing. Pro-actively communicates with appropriate personnel in Architectural Solutions, customer service and product engineering teams to ensure timely resolution of any issues. Provides on-site assistance as requested by Pella sales staff with field-measuring and installation method determination. Creates a thorough report documenting on-site witnessed activities, decisions and follow-up items.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Provides feed-back to Architectural Solutions from experiences learned in the field to improved installation methods and efficiency of installation shop drawings, reducing liabilities and therefore promoting customer satisfaction.

· Provides feed-back to product engineering from experience learned in the field relating to product performance during air and water testing.

· Acts as a team captain for assigned projects, working with Architectural Engineer, Senior Technicians and drafters to analyze architectural plans and specifications and design appropriate product installations to assure quality services are provided in a timely manner.

Product Installation Field Advisory Support:

· Provides field installation advisory support as requested by distributor or Field Services and Solutions Manager to insure proper product application by branch or others installation crews. This may include initial installation supervision and/or field measuring and installation design analysis for window replacement projects.

· Assists all Pella sales channels, providing product installation support to insure adequate product applications and interpretation of Architectural Services Installation Shop Drawings.

· Prepares complete “Field Report and Follow-up” upon return from field trips and communicates to all involve. Maintains in house complete documented Field Trip Files including pictures and follow up letters. When required these files will be made available to the Legal Team of Pella Corporation.

· Understands and complies with on-site safety practices including appropriate OSHA safety training requirements as required.

Internal Support to Architectural Solutions:

· Assists Product Application Engineers in the direction and training of Architectural Project Drafters. Provides direction and assistance for drafters and reviews drawings developed by them to ensure accuracy. Recommends policy changes on Installation

Shop Drawings as well as preliminary reviews to insure quality performance of installation. Suggests design solutions and works with Product Application Engineers, senior technicians and drafters to implement designs into Installation Shop Drawings documents.

· Reviews project Code compliance to avoid liabilities to Pella Corporation. Assist Architectural Solutions Team in the preparation of model mock-ups of proposed complex installations to determine installation feasibility and performance, coordinates laboratory testing if required

· Educates distributors and Pella Corporation personnel regarding installation and product issues, including conducting training seminars, with an emphasis on improving customer satisfaction and preventing future installation issues.

· Support with Engineering Product Test Laboratory:

· Coordinates with Test Laboratory technicians in the preparation of Architectural Services Department “performance installation tests, “ as required for new accessories and or new methods of installation. Maintains a complete documentation file, with reports, pictures and results. Coordinates with Pella Branches in the preparation of performance testing, when a project specification requires in-house installation testing to ensure comprehension and quality of design intent, thereby reducing potential errors and or system failures.

 

Extensive travel is required.

 

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university within the disciplines of Architectural Engineer, Construction Engineer or Structural Engineering fields, with a minimum of 2 years of experience in Pella Corporation Architectural Solutions Department, or a minimum of 4 years of experience as “Senior Project Technician” or relevant construction industry experience.

 

COMPETENCIES

· Knowledge of past and present Pella products.

· Extensive knowledge of construction practices, materials and systems.

· Familiarity with the litigation process.

· Sound judgment

· Diplomacy extremely difficult customer situations, while continuing to protect Pella's interests.

· Has the ability and willingness to do physically demanding and potentially dangerous work, including working on the exterior of high-rise buildings on scaffolding, swing scaffolding, and cherry pickers.

 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

 

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

 

REASONING ABILITY

Ability to solve practical issues and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

COMPUTER SKILLS

Word, PowerPoint and Excel.

 

CERTIFICATES, LICENSES, REGISTRATIONS

None required

 

PHYSICAL DEMANDS 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability and willingness to do physically demanding and potentially dangerous work, including working on the exterior of high-rise buildings on scaffolding, swing scaffolding, and cherry pickers.
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand and sit. The employee is occasionally required to walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; high, precarious places; toxic or caustic chemicals; and outside weather conditions. The noise level in the work environment is usually loud.