Enterprise Services Director - (HOM0000GR)

Your Impact:

Overview

We are seeking a strategic and visionary Enterprise Services Director to lead our enterprise service delivery, client engagement, and operational excellence initiatives. This role is pivotal in driving customer satisfaction, optimizing service performance, and aligning enterprise services with business goals. The ideal candidate is a seasoned leader with deep experience in enterprise service management, cross-functional collaboration, and digital transformation.

Key Responsibilities

Strategic Leadership

Develop and execute the enterprise services strategy aligned with corporate objectives
Lead transformation initiatives to modernize service delivery and improve scalability

Service Delivery & Operations

Oversee end-to-end service delivery across enterprise clients, ensuring SLAs and KPIs are met
Implement best practices in ITIL, service management, and operational efficiency

Client Engagement & Relationship Management

Serve as executive sponsor for key enterprise accounts, ensuring high levels of satisfaction and retention
Collaborate with Sales, Product, and Support teams to deliver seamless client experiences

Team Leadership & Development

Build, mentor, and lead high-performing service teams across multiple geographies
Foster a culture of accountability, innovation, and continuous improvement

Technology & Innovation

Partner with IT and Product teams to implement tools and platforms that enhance service delivery
Stay ahead of industry trends and emerging technologies to maintain competitive advantage

Here's What You'll Need:

Qualifications

Bachelor’s degree in Business, Information Technology, or related field (Master’s preferred)
10+ years of experience in enterprise service delivery, operations, or client services
Proven leadership in managing large teams and complex service environments
Strong understanding of ITIL, enterprise platforms, and digital transformation
Exceptional communication, negotiation, and stakeholder management skills
Experience in industries such as SaaS, consulting, financial services, or technology is a plus

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.

Primary Location

: United States-Florida

Job Posting

: Aug 15, 2025, 7:31:49 PM

Job

: Administration

Organization

: CMS

Job Type

: ExperiencedJob Classification: Fulltime-RegularCapabilities: Space