Revenue Cycle Operations & Quality Assurance Trainer - (25000263)

Description

The Revenue Cycle Operations and Quality Assurance Trainer will design, develop and facilitate the training and development programs. Should possess strong presentation skills in order to effectively deliver training and orientation sessions to employees. Maintain documentation of training activities. Handle registration and training logistics. Prepare and administer competency tests. Collaborate in implementing, facilitating, monitoring and measure quality outcomes

Qualifications

Minimum Education
Bachelor's Degree (Required)

Minimum Work Experience
3 years Experience, developing, planning and facilitating training materials, performance improvement and program management. Strong analytical, oral, and written communication & presentation skills. (Required)
3 years Revenue cycle related functions in conjunction with training (Required)

Required Skills/Knowledge
Association of Talent Development (ATD) or Development Dimensions International (DDI) certification completed within first year of hire
Demonstrated experience in developing and conducting employee training programs, especially for scheduling and registration systems.
Experience using Microsoft Publisher, Microsoft office, internet and CNHS Intranet.
Experience with Adobe Captivate or Articulate Storyline strongly preferred.

Functional Accountabilities
Training Development

Assist in the design, development and coordination of training sessions, programs and competency testing staff.

Prepare, assemble and revise course materials as requested to meet customer needs.

Achieve and maintain a solid understanding of the business environment as a whole, include business practices, processes and strategy.

Training Implementation

Conduct training, development, competency testing and general clinic orientation sessions for staff.

Assist in evaluation of effectiveness of training programs.

Develop presentation materials, lead meetings and facilitate workgroups

Training Logistics

Maintain training documentation, include registration and completion records.

Maintain master training calendar, ensure availability of equipment, space and materials.

Handle registration and training logistics.

Prepare course advertising materials; coordinate schedule of external and internal training resources.

Communicate all set ups of training sessions and ensure necessary materials and supplies are available.

Quality Measures

Follow-up with staff in-person after completion of trainings to ensure comprehension.

Work with management team to provide additional support including coaching and in-services.

Collaborate with training team to incorporate findings into future training material.

Support the development quality management measures and drive process improvements across Revenue Cycle Operations.

Facilitate, and measure regular quality audits across the Revenue Cycle areas to ensure areas meet organizational objectives

Conduct quality audits and provide feedback to division leadership

Facilitate and coordinate training and process improvement initiatives based on quality audit results.

Provide analysis of the quality metrics and updates on Revenue Cycle dashboard.

Identify and facilitate lean initiatives for areas the fail to meet performance metrics

Training /Quality Program Improvement

Compile training and development data and assist in recommending program/course modifications to meet training objectives; include results of feedback tool and evaluate feedback trends.

Coordinate data collection process to develop, collect, analyze, report and measure multiple quality improvement initiatives.

Apply quality management and process improvement principles and tools, using strong

Safety

Speak up when team members appear to exhibit unsafe behavior or performance

Continuously validate and verify information needed for decision making or documentation

Stop in the face of uncertainty and takes time to resolve the situation

Demonstrate accurate, clear and timely verbal and written communication

Actively promote safety for patients, families, visitors and co-workers

Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities
Organizational Commitment/Identification

Partner in the mission and upholds the core principles of the organization

Committed to diversity and recognizes value of cultural/ ethnic differences

Demonstrate personal and professional integrity

Maintain confidentiality at all times

Customer Service

Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

Demonstrate collaborative and respectful behavior

Partner with all team members to achieve goals

Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

Contribute to a positive work environment

Demonstrate flexibility and willingness to change

Identify opportunities to improve clinical and administrative processes

Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

Use resources efficiently

Search for less costly ways of doing things

Safety

Speak up when team members appear to exhibit unsafe behavior or performance

Continuously validate and verify information needed for decision making or documentation

Stop in the face of uncertainty and takes time to resolve the situation

Demonstrate accurate, clear and timely verbal and written communication

Actively promote safety for patients, families, visitors and co-workers

Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Primary Location

: Maryland-Silver Spring

Work Locations

: Dorchester 12200 Plum Orchard Dr Silver Spring 20904

Job

: Non-Clinical Professional

Organization

: FinancePosition Status: R (Regular) - FT - Full-TimeShift: DayWork Schedule: 8:30am - 5:00pm

Job Posting

: Aug 15, 2025, 3:54:03 PM

Full-Time Salary Range

: 67350.4 - 112257.6

Revenue Cycle Operations & Quality Assurance Trainer

Children's National Hospital