Patient Navigator

We are searching for a Patient Navigator  – someone who works well in a fast-paced setting. In this position, you will provide support for the coordination of patient care activities and assist patients navigate through all the steps in obtaining the necessary and appropriate care. Additionally, you will ensure a seamless transition from inpatient to the post-discharge follow-up in the outpatient clinic, liaise with the patients/families and required outpatient services, and assist the patient with coping with their illness.

Think you’ve got what it takes?

Qualifications:

• High school diploma or GED
• 1 year experience in a health care setting, including being a personal caregiver or in home health
• Bilingual in Spanish and English preferred
• Experience with EPIC highly preferred
• Previous experience with Medicaid (Title 19) a plus
• Experience working within a clinic setting and/or home health setting preferred

Responsibilities:

• Develop a relationship with the patient/their family prior to discharge and facilitate the inpatient-to-outpatient transition, communicate with the patient/family during initial discharge period, and track the care coordination needs while they are in transition
• Interview and obtain data about the patient’s progress towards their goals and work with the patient to modify an individualize the care plan (if necessary)
• Serve as the primary source of contact for paneled patients and support the patient hand-off to the multidisciplinary team
• Schedule appointments, assist with the coordination of medical transportation, send prescriptions, and assist with DME requests
• Collaborate with key stakeholders to assist with the coordination of activities
• Maintain all assigned databases to ensure data is complete and accurate
• Greet new patients and present new patient educational materials, and ensure proper patient understanding of all services offered
• Provide assistance to the care coordinator by partnering with community organizations involved in the interests of the pediatric population and liaise with patients regarding their access to their health team members
• Monitor and report patient/caregiver resource utilization, past and present treatment, and established goals (short- and long-term)
• Maintain confidentiality concerning patient/family care issue

Texas Children’s Hospital West Campus is Houston’s first community hospital designed, built and equipped exclusively for children in one of the city’s most rapidly growing communities in the area from Sugar Land to Bryan-College Station, Texas. Located at I-10 and Barker Cypress, our 515,007-square-foot hospital houses the only 24/7 pediatric emergency room in the Greater West Houston area, four operating rooms, 16-bed pediatric intensive care unit, 46 acute care beds, advanced imaging services including MRI and CT scans, a neurophysiology sleep lab, a pathology lab and a full-scale pharmacy.
To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.