Game Technician 1

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                         Game Technician I

DEPARTMENT:                             Games Performance 

GRADE/FLSA STATUS:                H11—Non-Exempt

BADGE TYPE/COLOR:                  Key--Blue

REPORTS TO:                                Supervisor, Games Performance, DR Game Performance Supervisor

SUPERVISES:                                 N/A

JOB SUMMARY:

This is an entry level position that provides service to internal and external guest while ensuring gaming devices receive maintenance, repairs, perform projects, and test gaming equipment in a timely manner to ensure maximum opportunity of availability.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Conduct preventative maintenance on gaming devices
• Maintain a sense of urgency in responding to calls over the radio
• Take initiative to provide internal and external service to guest, coworkers and supervisors
• Conduct manufacturers I/O tests
• Observe repairs conducted by higher Level Game Technicians
• Invoke service recovery
• Perform ticket in/out, and multi-denomination testing on gaming devices in accordance with internal controls
• Translate and explain game recall, pay tables and logs
• Isolate and diagnose repairs on gaming devices, sub-component, and related equipment
• Install, convert and move gaming devices
• Posses the ability to work in a individual, or team environment
• Maintain technical brand certification (yearly)
• Demonstrate high levels of required service skills on a consistent basis
• Delight our guests with outstanding service
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS:

• High school diploma or GED required
•  One year electronics Training, Certification, Technical School or experience preferred
• Valid driver’s license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years preferred
• Must demonstrate the following essential knowledge and skills:
  • Basic electronics knowledge
  • Use of hand tools
  • Willingness to learn
  • Excellent attendance record in previous positions
  • Attention to detail
  • Neat, professional appearance with excellent personal hygiene
  • Follow written and oral communications
  •  Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
  • Use multi-meter (AC/DC and continuity test)
  • *Use of manufacturers test equipment
• *Not required at time of hire for Level I; may be learned during probationary period as agreed upon at time of hire.

 

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to operate in mentally and physically stressful situations
• Must be able to lift 300 pounds using a dolly
• Must be able to lift 100 pounds with team lifting
• Must be able to lift 50 pounds manually
• Must be able to maneuver to all areas of casino
• Must be able to stoop, bend, reach, kneel, twist, crawl and grip items
• Must be able to be on feet for long periods of time
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings, and holidays

 

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary.   3.20.23