NSF is currently looking to add an Account Manager II Retail to its growing team supporting the Food Retail department. In this role, you will be responsible for being the main point of contact for NSF clients providing excellent customer service. As well as provide technical and administrative support to program teams as assigned.

Responsible for ensuring quality customer service to clients, account managers and auditors
Manage assigned clients including coordination with all appropriate service areas and ensuring delivery of superior customer service
Collaborate and provide expertise, options and recommendations with appropriate programs or audit team member for issue resolution
Oversee assigned client program requirements; track accreditation and internal quality and compliance; work with management or senior client team for corrective action
Manage customer documentation and database systems
Generate client and auditor financial and activity reports for management
Identify areas of process improvement within assigned areas and lead implementation efforts as assigned
Perform other duties as assigned

#LI-TS1

Bachelor’s degree in environmental health, food science, food technology, dietetics, nutrition or other related scientific area OR Bachelor’s degree plus an RS/REHS certification
A minimum of five (5) years related customer service experience in a business office environment
Excellent written and verbal communication skills
Exceptional attention to detail, organizational and prioritization skills
Experience with Microsoft Office Suite, i.e. Word, Excel, PowerPoint, Outlook, etc
Ability to work independently, follow through on all assignments and meet deadlines
Ability to travel domestically up to 15% of the time

Preferred Qualifications

Advanced degree in food science or a related scientific area of study
A minimum of two (2) years related work experience in project/account management
Experience in food safety and quality programs
CP-FS Certification and/or RS/REHS

Salary Range: $64,000 - $83,000

The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At NSF, it is not typical for an individual to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case.

With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.