Night Porter/General Assistant (MC132)

Full-time hours

Weekends availability is required

Hours: 11PM to 7AM or 10PM to 6AM

Tasks

Role Overview:

We are looking for a proactive and versatile General Assistant to join our team at our beautiful wedding venue. This varied role is vital in ensuring a seamless and memorable experience for all our guests. You will be involved in numerous tasks, from cleaning and preparing event spaces and on-site accommodation to supporting event setup and providing warm, professional customer service throughout the guest journey. This hands-on role requires flexibility, attention to detail, and a can-do attitude, with opportunities to advance into more specialised maintenance and operational roles.

List of Responsibilities:

• Carry out thorough pre-event, during-event, and post-event cleaning to ensure the venue is always presented at its best.
• Support with setting up and breaking down event spaces, including moving furniture and checking equipment.
• Maintain the cleanliness and presentation of guest accommodation, ensuring all rooms and shared spaces are spotless and welcoming.
• Deliver exceptional customer service by assisting guests with queries, offering a warm and professional presence, and ensuring their comfort throughout their stay or event.
• Assist guest relations staff with client viewings and discussions regarding their wedding day and event plans, ensuring their visions are understood and implemented.
• Assist with light maintenance tasks such as painting, building furniture, mending broken furniture, and performing routine repairs. Individuals with qualifications or experience in maintenance can take on more complex tasks.
• Liaise closely with the wider team to ensure seamless operations and quickly respond to any issues that arise during events or guest stays.
• Assist in finalising corporate events, ensuring all details align with client expectations and are executed smoothly.
• Work with the General Manager and Operations Manager to ensure targets are met regarding accommodation cleanliness and all other responsibilities.
• Uphold health and safety standards and assist with routine maintenance and compliance checks as required, with opportunities for further training and skill development in maintenance tasks.
• Basic understanding and experience with Word and Excel would be beneficial. Ideally, we would like a GA who can assist closely with filing paperwork and creating spreadsheets

Requirements

Required Skills and Qualifications:

• Efficiency
• Honesty/integrity
• Attention to detail
• Proactivity
• Enthusiasm
• High standards
• Flexibility

Recruitment Checks

• ID Card
• Proof of Address
• Work Permit (for non-UK citizens)