Head - IT Infrastructure

Key Responsibilities Strategic Leadership

- Develop and execute long-term infrastructure strategies aligned with business objectives.
- Lead digital transformation initiatives including cloud adoption, automation, and infrastructure scalability.
- Collaborate with cross-functional teams to ensure infrastructure supports enterprise applications and services.

Infrastructure & Cloud Management

- Oversee the architecture, deployment, and lifecycle management of private cloud environments (e.g., VMware, OpenStack).
- Manage data centers, server farms, storage systems, and virtualization platforms.
- Ensure high availability, disaster recovery, and business continuity planning.

Network & Security Operations

- Design and manage enterprise network architecture including LAN/WAN, SD-WAN, and MPLS.
- Administer firewalls, routers, switches, load balancers, and VPNs.
- Implement robust cybersecurity frameworks and ensure compliance with regulatory standards (e.g., ISO 27001).

Operational Excellence

- Define and monitor SLAs, KPIs, and performance metrics for infrastructure services.
- Drive automation and standardization across infrastructure operations.
- Manage vendor relationships, procurement, and contract negotiations.

Team Leadership

- Lead and mentor a team of infrastructure engineers and network specialists.
- Promote a culture of innovation, accountability, and continuous learning.
- Provide technical guidance and career development support.

Required Skills & Competencies Technical Skills

- Cloud Platforms: Deep expertise in private cloud (VMware, OpenStack), hybrid cloud integration, and cloud orchestration tools.
- Server & Storage: Strong knowledge of server architecture, virtualization (VMware, Hyper-V), SAN/NAS storage systems.
- Networking: Advanced understanding of TCP/IP, DNS, DHCP, VLANs, routing protocols (BGP, OSPF), and network segmentation.
- Security: Experience with enterprise-grade firewalls (Palo Alto, Fortinet), IDS/IPS, endpoint protection, and SIEM tools.
- Automation & Monitoring: Familiarity with tools like Ansible, Terraform, Nagios, Zabbix, SolarWinds, and scripting (Python, PowerShell).
- Telecom Infrastructure: Hands-on experience with telecom-grade networking, OSS/BSS systems, and carrier-grade hardware.

Leadership & Soft Skills

- Strategic thinking and ability to align technology with business goals.
- Strong project management and stakeholder engagement capabilities.
- Excellent communication, negotiation, and decision-making skills.
- Proven ability to lead cross-functional teams and manage large-scale infrastructure projects.

Qualifications

- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
- 20+ years of experience in IT infrastructure, with at least 5 years in a senior leadership role.
- Telecom industry experience is mandatory.

Preferred Certifications

- Cisco Certified Network Professional (CCNP) or equivalent
- VMware Certified Professional (VCP)
- Certified Information Systems Security Professional (CISSP)
- ITIL Foundation or higher

Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.