The Learning and Performance Partner is crucial for business success, developing and implementing effective Learning and Knowledge Management strategies for Global Operations. This role involves collaborating with Global Operations (GO) Learning and Knowledge Management Leads and Scaled Ops (SO) Line Of Business teams to pinpoint performance gaps within teams. They are responsible for designing and developing targeted learning solutions, facilitating strategic learning interventions at all levels, and measuring their impact.

Key responsibilities include conducting Performance Needs Analysis (PNA) and Rapid Workflow Analysis (RWA) to inform learning and performance support solution development. This role also involves architecting production workflow performance support, facilitating business-critical learning interventions, and leading large-scale projects. The partner ensures learning programs align with business objectives and deliver meaningful results. Cross-functional collaboration, understanding partner needs, and adopting AI technologies are essential for continuously improving the efficiency and quality of learning and performance support solutions.Learning and Performance Partner, Global Operations Responsibilities

Partner with GO Learning and Knowledge Management Leads and SO teams to develop and maintain comprehensive Learning and Knowledge Management strategies for GRO and GO employees
Conduct Performance Needs Analysis using the Six Boxes approach to provide data-driven recommendations to the business
Perform Rapid Workflow Analysis (RWA) to design appropriate learning and performance support architectures
Rapidly design, develop, and facilitate Minimum Viable Product (MVP) learning and performance support solutions
Architect production workflow onboarding curriculums based on insights from PNA and RWA
Lead large-scale projects, managing FTEs, Contractors (CWs), and Vendors involved in designing and developing learning and performance support content
Collaborate with Subject Matter Experts (SMEs) to discover and analyze learning content and data
Design assessment blueprints and develop assessments to effectively measure the success of learning programs and performance support solutions
Facilitate business critical learning and leadership interventions
Adopt AI technologies to drive significant continuous improvements in efficiency and quality

Minimum Qualifications

5+ years of experience in learning and development within an operations organization
Proven experience in Trust and Safety
Demonstrated understanding of adult learning principles, performance consulting, instructional design, and knowledge management
Experience in designing and developing reusable content objects using AI
Demonstrated leadership, communication, and experience working effectively and influencing a broad range of stakeholders

Preferred Qualifications

Performance Thinking Practitioner Certification
Five Moments of Need Certification
Facilitation Certification

For those who live in or expect to work from California if hired for this position, please click here for additional information. About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$115,000/year to $168,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.