Specialist-Registration II

Schedule:
Monday to Friday, 8:30 AM – 5:00 PM
No weekends or holidays

Location:
Riley in Carmel – Multi-Specialty Pediatrics Department 

Overview:
The Registration Specialist II plays a key role in ensuring smooth patient flow and accurate data collection from entry to service. This position is responsible for gathering financial and demographic information, scheduling appointments, explaining charges and policies, validating and entering charges, and collecting payments. The role also includes answering calls, directing patients and visitors, and mentoring team members as needed.

Key Responsibilities:

• Facilitate timely and professional patient registration and flow.

• Collect and verify patient information for accurate records and billing.

• Schedule appointments and explain departmental/hospital policies.

• Enter charges and collect payments at the time of service.

• Answer incoming calls and assist or direct as appropriate.

• Precept and support Registration Specialist team members.

Qualifications:

• Required: High School Diploma or GED

• Preferred:

  • 1+ year of experience in a healthcare setting

  • Knowledge of ICD-10 and CPT coding

  • Familiarity with insurance processes and medical terminology

  • Time-of-service collections experience

  • BLS Certification (AHA)

Technical Skills:

• Basic proficiency in Microsoft Office (Word, PowerPoint, Excel)

Certifications:

• Required: CMAA Certification

  • Note: Current Sr. Registration Specialists will be grandfathered into Level II and prioritized for certification exam cohorts. Certification must be achieved within one year of career ladder implementation to maintain role and pay level.

Additional Requirements:

• Must complete the Registration Specialist II Checklist successfully.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.