Care Navigator (Medical Assistant), Woodstock

Job Type Full-time Description

 

Join Ascend Medical and help us deliver restorative, whole-person care. We’re looking for a warm, engaging, and personable Medical Assistant to support our Restorative Health provider in Woodstock. This hybrid role combines front office hospitality with back office clinical support.

Company Summary: Ascend Medical, founded in 2021, has a mission to elevate body, mind and soul. Our advanced primary care clinically integrates behavioral, metabolic and lifestyle aspects of health to keep you well physically, mentally and emotionally. Ascend started as a convenient, hybrid delivery model spanning digital and at home modalities, meeting patients where they are: at home, at work or anywhere else. We have since evolved and now partner with traditional primary care providers to augment their offering, allowing patients to experience Ascend through brick-and-mortar, digital and at-home channels.

Unlike your typical healthcare system, Ascend is designed to innovate. Innovation starts with a culture that is excited to reimagine healthcare and is not afraid to disrupt. We try to avoid any micro-management of employees but rather embrace a core set of values that empower our team-members to make smart decisions:

Our values:

· Patients before Profits

· Empathy before Expedience

· Progress before Stagnation

· Team before Individual

· Safety before Everything

At Ascend Medical, you’ll be part of a team of caring and innovative professionals who are forging a new path in healthcare – one that is patient-centered, affordable, and highly convenient. Ascend boasts the highest patient satisfaction scores in the industry (net promoter score consistently above 95) and we excel in delighting patients.

Company benefits:

We offer a competitive benefits package to our employees:

· Medical, dental, vision, life insurance available on your first day

· 401k w/ Match

· Generous PTO, paid parental leave, company holidays

· Supportive, innovative culture

What You’ll Do:

• Welcome patients warmly and make every visit feel personal and supportive.
   
• Manage check-in/out, scheduling, and patient communications.
   
• Take vitals, assist with procedures, perform injections, and collect lab specimens.
   
• Keep rooms stocked, equipment clean, and records accurate in EMR.
   
• Collaborate with the provider to ensure seamless, compassionate care.
   

What Makes You a Great Fit:

• Naturally friendly, approachable, and empathetic.
   
• Strong emotional intelligence—able to read situations and respond with care.
   
• Curious about wellness, integrative medicine, and patient-centered care.
   
• Receptive to feedback and eager to learn new skills.
   
• Organized, dependable, and a team player.

Requirements

Qualifications:

• High school diploma or equivalent is required. Graduate from a nationally accredited Medical Assistant program OR equivalent healthcare preparation (i.e. foreign-trained physician, paramedic, etc.) is required.

• Certified Clinical Medical Assistant (CCMA) preferred

• Minimum of 2 years MA experience working in a healthcare setting required.

• Strong ability to utilize technology

• Must be current in CPR certification

Knowledge, Skills and Abilities:

• Knowledge of clinical procedures, medical anatomy, and physiology, ICD-10 and CPT codes, insurance eligibility and copay determination.

• Proficiency with venipuncture, IV placement, injections, and basic medical assistant duties.

• Effective communication and interaction with team members, patients, providers, and other colleagues. Ability to use tack and diplomacy appropriate to situation

• Must be well organized and able to multi-task seeing multiple patients at once in a fast paced high-volume environment

• Maintain safe, secure, and healthy work environment

Ascend Medical is proud to be an Equal Opportunity Employer. Our entrepreneurial culture celebrates independent thinkers and doers who can positively impact our patients and shape our industry. We believe that the unique contributions of each individual are the driver of our success. To make sure that our services and culture continue to incorporate everyone's perspectives and experience we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We celebrate diversity and are committed to creating an inclusive environment for all, for the benefit of our employees, services, and community.

Salary Description from $22 per hour