IT Support Technician (Hybrid)

Description

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions.  

HALO is seeking a skilled and customer-focused IT Support Technician to join our IT support team. This role is responsible for handling escalated technical issues, providing advanced troubleshooting, and supporting end-user hardware and software needs. The ideal candidate will have strong technical knowledge, excellent communication skills, and a commitment to delivering high-quality service. This position requires onsite presence in Sterling, IL twice a week.

Responsibilities 

• Respond promptly to ServiceNow tickets and prioritize requests based on urgency and business impact.
• Provide advanced support for escalated issues involving system performance, network connectivity, and application errors.
• Troubleshoot and support desktops, laptops, mobile devices, printers, and other peripherals.
• Perform device imaging, repairs, replacements, and reimaging to ensure optimal performance.
• Administer user accounts in Active Directory and other enterprise systems.
• Assist with new hire setups, on-site support, and hardware deployments.
• Collaborate with third-party vendors for hardware repairs and returns.
• Maintain and manage inventory of IT assets including computers, printers, software licenses, and accessories.
• Participate in rotational on-call support outside of normal business hours, including weekends and holidays.
• Provide or facilitate training for end users as needed.
• Document solutions and contribute to the knowledge base to support Level 1 technicians.
• Perform additional duties as required to support business operations.

Requirements

• 2+ years of experience in IT support or a related technical role.
• Strong knowledge of Windows/macOS, mobile operating systems, Active Directory, and basic networking.
• Proficiency with ticketing systems (e.g., ServiceNow) and remote support tools.
• Excellent troubleshooting, analytical, and communication skills.
• Ability to work independently and collaboratively in a hybrid environment.
• Must be able to work onsite in Sterling, IL two days per week.

Compensation: The estimated base hourly rate for this position is between $19.00 - $28.00 per hour. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations. 

Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).  

More About HALO: At HALO, we energize our clients' brands and amplify their stories to capture the attention of those who matter most. That’s why over 60,000 small- and mid-sized businesses partner with us, making us the global leader in the branded merchandise industry. 

• Career Advancement: At HALO, we’re passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills. Plus, you'll gain access to HALO’s influential global network, leadership opportunities, and diverse perspectives. 
• Culture: We love working here, and we’re confident you will too. At HALO, you’ll experience a culture of ingenuity, inclusion, and relentless determination. We push the limits of possibility and imagination by staying curious, humble, and bold breaking through yesterday’s limits. Diversity fuels our creativity, and we thrive when each of us contributes to an inclusive environment based on respect, dignity, and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability, transparency, and dependability. 
• Recognition: At HALO, your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time, you’ll accumulate recognition that can be converted into gift cards, trips, concert tickets, and merchandise from your favorite brands. 
• Flexibility: Many of our roles offer hybrid work options, and we pride ourselves on flexible schedules that help you balance professional and personal demands. We believe that supporting our customers is a top priority and trust that you and your manager will collaborate to create a schedule that achieves this goal. 

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people. 

HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.   

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.