About Valle del Sol

Join Valle del Sol in our commitment to providing quality, culturally sensitive integrated primary care and behavioral health services to adults, children, and adolescents in need. Valle del Sol offers a diverse work environment, competitive pay and benefits, and the opportunity for training and advancement.

Position Summary

The HR Operations Manager is responsible for managing and optimizing the daily operations of the Human Resources function, ensuring efficient and compliant delivery of HR services. This role oversees the HR Helpdesk ticketing system, internal HR communications, payroll and benefits administration, FMLA and ADA processes, HR operational policies and compliance tracking, and HRIS administration. The HR Operations Manager provides leadership and direction to the HR & Training Coordinator and Payroll and Benefits Specialist, ensuring consistency, accuracy, and timeliness in all HR operational processes. This position plays a key role in delivering a seamless employee experience, supporting compliance with employment laws and agency policies, and producing meaningful HR metrics and reports to inform decision-making.

HR Operations Oversight

Oversees day-to-day HR operations, ensuring efficient processes and exceptional customer service to employees and leaders.
Manages and optimizes the HR Helpdesk ticketing system, ensuring timely resolution of inquiries and tracking trends for continuous improvement.
Maintains and updates the employee handbook and operational HR policies, ensuring compliance with applicable laws and regulations.
Develops and monitors HR operational metrics and dashboards, preparing reports for the CHRO and leadership team.

Payroll and Benefits

Supervises payroll and benefits administration, ensuring accuracy, regulatory compliance, and timely processing in collaboration with the Payroll and Benefits Specialist; provides back-up support to maintain continuity of operations as needed.
Monitors payroll processing, deductions, garnishments, and retirement plan administration, ensuring compliance with applicable regulations.
Oversees the annual open enrollment process and benefit plan changes, including communications, enrollment, and carrier updates.

Leave Administration

Oversees FMLA and ADA processes, ensuring compliance with federal, state, and agency requirements.
Partners with managers and employees to provide guidance on leave policies and procedures.

HR Systems Administration

Oversees HRIS administration, ensuring data accuracy, workflow efficiency, and integration with payroll and benefits systems.
Supports HR technology projects, upgrades, and process automation initiatives.

Internal Communications

Manages internal communications, ensuring clarity, consistency, and alignment with agency culture and values.
Coordinates announcements, policy updates, and employee engagement messages in collaboration with the CHRO.

Leadership & Supervision

Directly supervises and provides coaching, performance feedback, and professional development opportunities to direct reports.
Ensures cross-training within the HR operations team to maintain coverage and service continuity.

Other Functions

Demonstrate a commitment to conducting business honestly, ethically, and consistently with Valle del Sol’s values, emotional quotients, policies, and procedures.
Promote and support a culture of employee engagement and total safety.
Ensure duties are performed in compliance with all company and regulatory obligations; follow procedures and processes as directed by leadership.
Perform other duties and tasks as assigned.

Qualifications

Bachelor’s degree in Human Resources or related field.
5 years of progressive HR generalist/operations experience, including payroll, benefits, and HR systems administration.
Strong knowledge of employment laws, FMLA, ADA, payroll compliance, and HR best practices.
Intermediate proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams).
Must be at least 18 years of age.
Must possess or obtain a valid Fingerprint Clearance Card if required for the role.
Must be authorized to work in the United States.
Must be able to pass pre- and continued employment screenings successfully.
Preferred Qualifications
Supervisory experience in HR operations or related functions.
PHR, SPHR, SHRM-CP, or SHRM-SCP certification

Skills and Abilities

Exercise initiative, creativity, and sound judgment in solving difficult administrative, technical, and human resource problems.
Consistently utilize exceptional human relations skills with a diverse group of employees, associates, and members of the public.
Apply best practices in service delivery to ensure positive internal and external client experiences.
Provide strong leadership, foster collaboration, and support team development to achieve organizational goals.
Exhibit excellent written and verbal communication, including the execution of internal communication strategies.
Maintain high accuracy while managing multiple priorities in a fast-paced environment.
Evaluate processes, identify issues, and recommend improvements based on data and sound reasoning.
Handle sensitive information discreetly and in compliance with privacy standards.
Deliver services in a culturally sensitive manner and work effectively with diverse communities.
Demonstrate strong skills in Microsoft Office applications (Excel, Word, PowerPoint, Teams).
Maintain compliance with required training, licenses, and certifications for the role.
Perform duties at Valle del Sol offices, clinics, or other designated locations as required.

Physical Requirements

Primarily work in an office-based environment with regular use of a computer and standard office equipment. Use of office equipment, including computers, telephones, calculators, copiers, and scanners.
Frequently required to see, talk or hear, stand, walk, sit, reach with hands and arms, and use hands to handle, feel, and manipulate objects, tools, or controls.
Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
May occasionally lift and/or move up to 25 pounds.
Ability to attend meetings across Valle del Sol locations or other designated sites.
Regular, reliable, and predictable attendance is required.

Benefits

401(k)
401(k) matching
Medical Insurance
Dental insurance
Vision Insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program