Market Manager (Bay Area)

About Kinetic

Kinetic Automation is building a robust network of customer-focused technicians and automated‬ repair centers designed to service modern vehicles. As the automotive industry integrates both‬ mechanical and technological complexities, transforming vehicles into computers on wheels.‬ Kinetic is positioned to become the leading infrastructure-as-a-service provider for these‬ advanced vehicles. Our strategy combines proprietary, state-of-the-art robotic repair centers,‬‭ software, and AI, all supported by highly trained technicians, to deliver a clear and effective‬‭ go-to-market strategy.‬

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About the role

The Market Manager is responsible for overseeing daily operations, team management, customer relationships, and financial performance at the hub level. This role requires a hands-on leader with expertise in managing teams, meeting operational metrics, and ensuring exceptional customer satisfaction. The Market Manager will drive hub success through effective management of vehicle throughput, revenue, and customer engagement, while maintaining high operational standards.

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Key Responsibilities

• Operational Management
• • Oversee daily hub operations, ensuring smooth workflows and adherence to operational standards.
  • Track and manage vehicle throughput to meet daily, weekly, and monthly targets.
  • Monitor and report revenue performance and profit margins, ensuring alignment with company goals.
  • Implement and maintain operational processes to maximize efficiency and reduce costs.
• Team Management
• • Manage Hub employees, including technicians, porters, and flex porters. 
  • Provide guidance, coaching, and support to team members to ensure high performance.
  • Oversee hiring, training, and performance evaluations, in collaboration with leadership.
  • Foster a positive team environment focused on collaboration and accountability.
• Customer Engagement
• • Serve as the primary point of contact for customers, ensuring high levels of satisfaction and engagement.
  • Onboard new customers and expand services with existing accounts.
  • Develop and maintain strong relationships with customer centers to maximize vehicle calibration opportunities.
• Metrics & Reporting
• • Track key performance indicators (KPIs), including vehicle throughput, revenue, and customer satisfaction.
  • Provide weekly and daily reports to leadership on hub performance and areas for improvement.
  • Analyze operational data to identify trends, address gaps, and implement improvements.
• Collaboration
• • Coordinate with Customer Success and Operations Leadership to align hub operations with broader company objectives.
  • Support cross-functional initiatives to enhance efficiency and improve customer experiences.

Key Performance Indicators (KPIs)

• Vehicle Throughput: Meet or exceed daily and monthly vehicle count targets.
• Revenue: Achieve revenue goals by managing operational efficiency and customer engagement.
• Customer Satisfaction: Maintain high satisfaction scores through proactive relationship management and quality service.

Qualifications

• Experience: Preferably 3–5 years of collision management experience or a related operational role.
• Leadership: Proven ability to manage teams, deliver results, and foster a collaborative work environment.
• Customer Service: Strong interpersonal and communication skills to build lasting customer relationships.
• Problem-Solving: Analytical mindset with the ability to address operational challenges effectively.

Benefits

• Competitive salary, equity, and bonus opportunity
• Comprehensive insurance: Health, dental, vision, disability, and more.
• Retirement savings plan (401k) with company match.
• Paid vacation and holidays.
• Ongoing training and professional development opportunities.

Join our team and contribute to driving the adoption of ADAS calibration solutions that enhance vehicle safety and deliver precise calibrations for customers. If you are passionate about technology and making a positive impact in the automotive industry, we want to hear from you!