Director of Corporate Quality Assurance

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Job Location: Thomasville, GA

Jobs Supervised:      Manage the development, performance and effectiveness of all site Quality Managers and their staff.       

Basic Function:

Lead and unify quality assurance efforts across all North American industrial manufacturing sites. This role will be responsible for developing and executing a corporate quality strategy, ensuring compliance with industry standards / codes, and driving continuous improvement initiatives that enhance product quality, customer satisfaction, and operational efficiency.

Essential Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead and mentor a team of site-based Quality Managers and their staff across multiple factory locations.
• Develop and implement a unified corporate quality management system (QMS) aligned with ISO 9001, or other relevant quality management system standards.
• Participate in the annual Strategic Deployment process.  Execute action plans and countermeasures to achieve cascaded strategic initiatives.
• Establish and monitor key quality metrics (KPIs) across all sites; drive accountability and performance improvement.
• Effectively communicate QA team objectives and performance to the Cleaver-Brooks management team.
• Coach site quality leaders to be effective managers of both day-to-day and strategic improvement projects.
• Collaborate with operations, sales, engineering, and customer care teams to resolve quality issues and implement preventive measures.
• Lead internal and external audits; ensure compliance with regulatory and customer-specific requirements.
• Standardize quality processes, documentation, and reporting across all locations.
• Champion a culture of customer focus, quality assurance, and continuous improvement, throughout the organization.
• Provide coaching, training, and professional development to your team
• Serve as the primary point of contact for major customer quality concerns and escalations.
• Work with Strategic Sourcing  to insure quality of all purchased parts.
• Must have ability to travel - generally by air and utilization of a rental car - regularly, in conducting position responsibilities.  Includes ability to handle luggage and attaché’ cases, etc. normal to business travel of varying length duration.          

Other Duties:  As directed.

Education:      Bachelor’s degree in Engineering, Quality, or related field (Master’s preferred).

Experience / Ability:            

• 10+ years of progressive experience in quality management within industrial or manufacturing environments.
• Proven leadership experience managing multi-site quality teams.
• Customer-focused with strong service orientation
• Strong knowledge of ISO 9001 / IATF 16949, ASME Boiler and Pressure Vessel Code, Six Sigma, Lean Manufacturing, and root cause analysis.
• Excellent communication, analytical, and problem-solving skills.
• Proficient in MS Word, Excel, Power Point and the Internet
• Ability to travel regularly to factory locations on the East Coast (Canada, US, Mexico).

Preferred Certifications:

• Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE), Six Sigma Black Belt, Certified Lead Auditor.

Jobs Supervised:

• Plant Quality Assurance Managers

Other Knowledge, Skills or Abilities Required:

• Microsoft Office, CRM (Salesforce preferred), and ERP (IFS Preferred)
• Advanced understanding and ability to apply root cause analysis techniques
• Ability to create and implement a quality management system across remotes sites where there is little common practice. This requires strategic thinking to design then implement systems where only general principles of quality management exist.
• Self-starter with strong communication skills
• Working financial knowledge and an understanding of P&L
• Process oriented Team Builder

Travel:

• As required to support the essential duties. Travel by automobile and plane required 30%+.  East Coast (Multi-site oversight)

External Contacts:

• Supply base, Cleaver-Brooks representatives, Cleaver-Brooks end customers, third party certification auditors.

Physical Skill and Effort:    

• Limited manual dexterity required. Work requires infrequent physical effort.

Working Conditions and Hazards:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is mostly performed in a normal office setting with minimal exposure to health or safety hazards, and with substantial time spent working on a computer. Requires sufficient hand, arm, and finger dexterity to operate computer keyboard and other office equipment.
• Exposure to manufacturing areas which may require the use of personal protective equipment such as protective shoes, hard hats, safety glasses with side shields and mandatory hearing protection.
• Exposure to industrial manufacturing environments.
• Communicate (hearing and speech) with individuals in person and by phone
• Maintain a minimum of 8 hours worked/day, 5 days/week

Benefits of Being a Cleaver-Brooks Employee:

We offer a competitive salary and comprehensive benefits package, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long term disability, cash matching 401(k) plan, employee assistance program (EAP), pet insurance, employee discount program, generous vacation and 11 paid holidays.

Who is Cleaver-Brooks:

Cleaver-Brooks is the market leader in providing fully integrated boiler and burner systems. We lead the boiler/burner industry due to our unmatched distribution network’s ability to deliver the knowledge, service, training and support that are essential to long-term performance. Our customers will tell you that we’re the only equipment provider that manufactures boilers, burners, controls, and a full array of ancillary and aftermarket products. They’ll also mention that our unique single-source capability means that we can deliver fully integrated boiler room solutions that reduce overall costs and optimize space. It is our focus on products that deliver the most efficient, reliable, safe and environmentally sustainable solutions that differentiate us in the marketplace. Cleaver-Brooks continues a 90+ year legacy of providing the customers we serve with extraordinary products designed to deliver unsurpassed performance through the power of commitment.

This description indicates the general nature of the tasks and responsibilities required of position given this classification.  It is not intended as a complete list of specific duties and responsibilities.  Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function.  The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper. This description supersedes any previous descriptions for this position. 

By applying for this job and providing your mobile number, you consent to receive an initial text message from a Cleaver-Brooks Talent Team member. You will have the option to opt out upon receiving the message. Messages may include updates on your application, scheduling initial screenings or interviews, and similar communications. Standard message and data rates may apply, and message frequency may vary.