Director - Program & Project Management

Client Relationship Management Building and maintaining strong relationships with clients to understand their needs and ensure their satisfaction with the services provided

Project Oversight Overseeing the planning execution and delivery of projects to ensure they meet client expectations and are completed on time and within budget

Team Coordination Coordinating with various teams including marketing IT and customer service to ensure seamless project execution and delivery

Strategic Planning Developing and implementing strategies to enhance client engagement and drive business growth

Performance Monitoring Monitoring project performance and client satisfaction and making necessary adjustments to improve outcomes

Reporting Preparing and presenting regular reports on project status client feedback and other relevant metrics to senior management