Multimedia and Communications Manager

Purpose of Job:     

The Multimedia & Communications Manager is responsible for setting up, customizing, and maintaining console windows across various platforms. The Multimedia & Communications Manager oversees the planning, installation, operation, and maintenance of all audio-visual systems within the organization. This role ensures high-quality support for meetings, conferences, events, and daily AV needs.

The Multimedia & Communications Manager is responsible for the configuration, administration, and support of the K4Connect platform across the White Horse Village community. This role ensures optimal platform performance, successful integrations with smart devices and systems, and a high-quality user experience for residents and staff. Multimedia & Communications Manager serves as the primary liaison between the organization and K4Connect, coordinating training, updates, and technical issue resolution.

The Multimedia & Communications Manager is responsible for planning, implementing, and overseeing the integration of high-speed fiber optic infrastructure to support reliable Wi-Fi, SMART technology, cable streaming services, and phone connectivity across the organization. The Multimedia & Communications Manager ensures seamless connectivity and future-ready infrastructure to meet evolving technology demands within the community.

Introduction:

Your job description has been designed to outline the responsibilities of your specific job title.   Every effort has been made to include all items.  It is understood that since you work in the service industry that NOT all situations can be listed.  We encourage you to provide the best customer services possible while accomplishing the tasks of your job.  The omission of specific duties or responsibilities does not mean that you should not complete the task.  Your job description outlines the general duties as well as establishes the method for performing other duties as assigned by a Director, Vice President or President.

Each job description contains 7 essential categories for every job and 2 categories of title specific duties.  Please review them and ask your supervisor if you have any questions.

Administrative Functions:

Maintain a good work rapport with inter-departmental personnel.

Assist in planning, developing, organizing and implementing departmental activities as directed.

Assist coordinating departmental service with other departments.

Adhere to all WHV policies and procedures.

Perform administrative duties such as  filing, completing forms, reading memos and attend meetings, as directed.

Create and maintain a good customer service environment.

Attends monthly town hall meetings as scheduled.

Training/In-Service Attendance:

Attend and participate in all required in-services and educational classes.

Attend and participate in workshops, seminars and coursework, as directed.

Safety and Sanitation:

Follow and establish safety procedures and precautions when performing the aspects of your job.

Report all injuries immediately to your supervisor.

Lift using proper technique.   Assist others when directed.

Report all unsafe and hazardous conditions and equipment to your supervisor.

Maintain a work area that is clean and hazard free.

Follow all infection control procedures as they apply.

Know and follow fire and disaster plans.

Use personal protective equipment when performing tasks that might involve infectious materials.

Equipment and Supply Usage:

Report all equipment malfunctions or breakdowns immediately.

Report low or depleted supplies to the appropriate person.

Use equipment for its intended purpose.

Follow correct official procedures when using equipment.

Resident Rights:

Maintain the confidentiality of resident information.

Handle all resident property with respect.

Knock before entering into a resident’s room or dwelling.

Ensure that residents are treated fairly and with respect allowing for individuality and privacy.

Uphold the residents’ civil rights.

Regulatory Compliance:

Follow all OSHA, CDC guidelines.

Review book of Material Safety Data Sheets prior to working with any chemicals.

Treat all team members fairly and equally without regard to race, color, creed, national origin, age, sex, religion, handicap or marital status.

Adhere to all local, state or federal regulations as they apply.

Completes annual compliance training and exhibits behavior as set forth by the code of conduct in the performance of their duties.

Abides by White Horse Village’s code of conduct in the performance of their duties.

Committee Function:

Serve on committees as assigned.

When serving on a committee, participate to the fullest of your ability.

Professional Functions:  

Audio Visual Responsibilities:

Manage daily AV operations, including setup, troubleshooting, and teardown for events and meetings.

Oversee AV inventory, maintenance, and procurement of new equipment.

Collaborate with Property & Facilities, Resident Life teams to ensure AV needs are met.

Coordinate AV support for virtual, hybrid, and in-person events.

Maintain schedules and documentation for AV services, repairs, and usage.

Ensure compliance with safety and operational standards.

Troubleshoot and resolve AV issues promptly to minimize disruptions.

Stay current with AV technologies and trends, recommending upgrades as needed.

Develop and manage AV-related budgets.

K4 Responsibilities:

Serve as a subject matter expert on K4Community Platform.

Oversee daily operations and maintenance of the K4Community platform.

Manage user access, roles, and permissions for staff and residents.

Configure and support smart home integrations (e.g., thermostats, lighting, voice assistants, etc.).

Coordinate and implement software updates, patches, and new features.

Provide training and onboarding to staff and residents on the use of the platform.

Monitor system performance and generate regular reports on usage, issues, and outcomes.

Collaborate with departments such as resident life, maintenance, nursing, and IT to ensure cross-functional needs are met.

Troubleshoot and resolve hardware and software issues, escalating as needed.

Collect feedback from users and suggest improvements to enhance platform utilization.

Ensure data privacy and security protocols are maintained in line with HIPAA and other regulatory standards.

Maintain documentation for system configurations, user guides, and troubleshooting procedures.

CWC Responsibilities:

Ensure high-performance, community-wide Wi-Fi coverage and uptime.

Support integration of SMART building technologies.

Oversee cable TV streaming services and phone systems, ensuring reliable access and quality.

Monitor system performance and proactively resolve connectivity issues.

Maintain documentation on network infrastructure, service contracts, and configuration changes.

Assess current and future connectivity needs and propose upgrades or new solutions.

Qualifications:

Bachelor's degree in Information Technology, AV Technology, Computer Science, or related field preferred.

2–4 years of experience in platform or systems management, preferably in a healthcare or senior living environment.

Familiarity with smart home technology, IoT platforms, and resident engagement tools.

Experience with K4Connect or similar platforms preferred.

3–5 years of experience in AV coordination or management.

Proven experience with video conferencing platforms (Zoom, Microsoft Teams, WebEx, etc.).

Hands-on experience with projectors, sound systems, video walls, microphones, mixers, and control systems.

Strong leadership, organizational, and communication skills.

Ability to lift and move equipment up to 50 lbs.

Availability to work flexible hours, including evenings and weekends, as needed.

Performs other duties as assigned.