Job title: Project Manager - Payment Operations

Reports to: Manager, Payment Operations & Optimization

Department: Vendor Ops MDS

Location: New York, NY/ Hybrid

Grade: 15

About Priority:

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

We are looking for a detail-oriented and data-savvy Projects Manager to join our Platform Initiatives & Operations Team. In this role, you will focus on analyzing operational and payment data, building and maintaining dashboards, and driving initiatives that optimize our payment processing workflows. You will collaborate closely with internal teams and external vendors to identify opportunities for efficiency, resolve operational challenges, and ensure our systems and processes are designed for scale. This is an exciting opportunity to contribute directly to improving Priority’s payment operations through both data insights and hands-on execution.

Responsibilities:

Leverage Excel, BI tools (Power BI, Tableau, etc.), and/or SQL to analyze operational data, maintain dashboards, and present findings to stakeholders
Collaborate with internal stakeholders to scope, prioritize, and execute data-informed operational projects, ensuring alignment with business goals
Identify and recommend process improvements based on data insights to increase efficiency, accuracy, and scalability in payment processing
Use data analysis to help identify bottlenecks or inefficiencies and contribute to continuous platform and process improvement

What Success Looks Like:

Success in a Payment Operations Project Manager role involves effectively managing and optimizing payment processes, driving cross-functional initiatives, and ensuring that systems and workflows align with compliance, efficiency, and business goals.

Identifies, analyzes, and improves inefficient workflows within payment operations.
Ensures high levels of accuracy in transaction processing, reporting, and reconciliations.
Clear documentation: Maintains thorough project plans, business requirements, and SOPs.
Provides timely project updates to stakeholders at various levels, including executives.
Builds strong relationships with internal partners and external vendors to support operational initiatives.

Candidate Requirements:

1-3 years of experience in working with operational data
Proficiency in Excel, including pivot tables, lookups, and basic to intermediate formulas
Experience with a data visualization tool such as Power BI, Tableau, or Looker; SQL skills a plus
Interest in payments, financial services, or transaction processing
A willingness to dive in and take ownership
Strong communication and interpersonal skills
Analytical mindset with the ability to solve problems and think proactively
Understanding of ACH, card processing, or banking operations is a bonus

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range: $66,800 - $84,200
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

Bonus programs
401(k) match
Employee Stock Purchase Program (ESPP)
HSA and FSA options
Financial wellness resources and employee discount programs

Health & Well-being

Medical, dental, and vision coverage
Mental health support for employees and dependents through Lyra Health
Family planning and women’s health benefits through Carrot
Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

Education expense reimbursement
Leadership development programs
Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

Traditional Physical Requirements:

Requires prolonged sitting, standing, bending, stooping and stretching.
Requires the ability to lift 10 pounds.
Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.