Service Technician - Coral Springs

Department: Field Operations

Employment Type: Full Time

Location: Coral Springs

Reporting To: Technical Operations Manager

Description

The Service Technician will perform troubleshooting and repair customer cable or fiber for high-speed internet services customer premises equipment (CPE) (i.e.: TV set, Cable Modem, ONT’s, Set Top Converter, DVR, etc.…) for residential and/or commercial dwellings, including the repair, replacement. 

Key Responsibilities

• Perform troubleshooting and repair customer cable or fiber for high-speed internet services customer premises equipment (CPE) (i.e.: TV set, Cable Modem, ONT’s, Set Top Converter, DVR, etc.…) for residential and/or commercial dwellings, including the repair, replacement, installation of interior wiring, splitters, mini-amps, connectors and drop splices.
• Participate in scheduled on-call (stand-by) duties for providing technical support in repairing phone and internet during non-business hours. Work weekends and overtime as requested by supervisor to meet the needs of company and customers.
• Maintain daily records, logs, receipts, and other necessary documents.
• Maintain a clean, secured and properly stocked assigned company vehicle.
• Perform all assigned duties in compliance to company policies, specifications and those applicable to the requirements of OSHA, FCC, NEC, and local ordinances.
• Provide customer feedback, promote & sell company services. Maintain an appropriate and professional image with the community through appearance, demeanor, always driving habits and quality customer interactions.
• Perform other duties as assigned/requested by supervisor to achieve company goals and objectives.
• Knowledge of appropriate testing equipment (e.g., signal level meters, TDR’s, cable line, fusion splicer, PON meter, toners, ohm meters, CLI detection meters, etc.)
• Knowledge of National Electric Code and National Electrical Safety Code
• Repair signal leakage and participate in system’s on-going CLI monitoring/repair program.

Skills, Knowledge & Expertise

• High School Diploma or equivalent
• Minimum of 3 years as CATV Service Tech or related technical experience
• Valid Florida Driver’s License and satisfactory driving record
• Minimum of 3 years as CATV Service Tech or related technical experience

Job Benefits

• Medical, Dental and Vision
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• Legal Plan Support & EAP