SOUTH CONGRESS HOTEL is hiring for a Houseperson

The living room for the neighborhood, South Congress Hotel, is an 83-room boutique hotel designed to be a community activity hub. A place for travelers and locals alike, the hotel has three restaurants, a coffee + bakeshop, a rooftop pool, an award-winning Lobby Bar, and two retail spaces, in addition to a range of community events + programming open to all. All locally owned, all right at the doorstep of Austin's favorite street.

What you'll do:

Maintain inventory of linens, cleaning supplies, and guest amenities to ensure adequate supplies in accordance with established par levels and timeframes
Replenish housekeeping carts throughout the shift with all necessary supplies
Remove linen and trash from all vacated guest rooms proper to room attendant service
Complete any guest requests in a timely fashion
Maintain guest corridor and back of house cleanliness throughout the shift
Report and correct any deficiencies noted in guest rooms or public areas to the appropriate individuals
Assist in the timely completion of all projects including mattress rotation, window washing, deep cleanings, etc.
Assist in the implementation of special projects
Possess knowledge of all guest services and amenities
Greet all guests in close proximity and make each feel important by providing a genuine welcome
Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
Maintain a high level of cleanliness, sanitation, and safety in the work area

Who you are:

You have a high school diploma or general education degree preferred.
Previous guest service and/or housekeeping experience preferred.
You can interpret standard operating procedures, safety, and sanitation instructions.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

Up to 3 weeks paid time off annually
50% off discount at most New Waterloo restaurants
Health, vision + dental benefits
401K matching
Paid holidays
Volunteer pay
Tuition reimbursement
Referral bonuses
Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.