Are you passionate about wellness and technologies, looking for a retail management position and open to the opportunity to work at the world's leading luxury department store?If your answers are yes, you could be a great candidate for the Oura Concession manager role in Harrods, London!
Overall purpose of the role:As Concession Manager, you will be responsible for leading the in-store execution of the Oura Concession at Harrods, delivering an exceptional customer experience and bringing the spirit of Oura’s innovation to life through your team.You will provide inspirational leadership while ensuring operational excellence through strategic planning, HR management, and consistent delivery against Oura KPIs. You’ll be proactive in problem-solving, thrive under pressure, and remain adaptable in a dynamic retail environment.
Your focus will be on developing and empowering your team—bringing out their best through humility, maturity, and unwavering support. By leading by example, you will champion best practices and embody the core values of both Stellar Global and Oura, fostering a culture that is inclusive, consistent, and driven by excellence.
About Stellar GlobalStellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar is able to deliver a best-in-class service for physical, virtual or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists.

Key Accountabilities:

People Management & Development: motivate, guide, and support Sales Specialists, manage all HR-related responsibilities, maintain full accountability for the team’s performance metrics, Oversee all aspects of team planning, including scheduling, holiday management etc
Strategic Planning : manage cross functional projects, identify opportunities within Harrods, commerciality, partnering with the Stellar team and Account Manager
Clear & Consistent Communication at all levels of the business
Operational Excellence & Clienteling: to drive the Sales Specialist engagement, Liaise with Harrods Private shopping and retail management, Penthouse suite and Personal shopping, stock management and stock orders to space
Embrace Stellar Global Values: Work Smart, Own, Stay Curious and Be Can Do

Personal Specification (knowledge/experience):

Proven management experience in a premium retail environment
Strong people leadership skills with a focus on coaching, motivation, and team development
Commercially driven with a track record of achieving sales targets and delivering key business KPIs
Confident in reporting insights and actions to stakeholders
Maintains exceptional floor standards and leads by example in customer service
Calm and solution-oriented under pressure, with the ability to de-escalate challenging situations
Trusted to handle sensitive HR matters with discretion and integrity
Experienced in scheduling, resource planning, and managing peak trading periods
Understanding of operational responsibilities, including opening/closing procedures and stock management
Committed to personal growth and inspiring the same mindset in others
Builds an inclusive, people-first culture that aligns with Stellar and Oura’s values
Recognises and celebrates team success, creating a supportive and high-performance environment