Senior Business Consultant

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

Responsibilities:

• Collaborate with stakeholders to capture and analyze business requirements, with a focus on contact center operations and transformation.
• Translate business needs into detailed functional and technical requirements, including for Genesys Cloud CX (GCCX) where applicable.
• Analyze existing workflows, identify inefficiencies, and recommend technology-driven improvements.
• Create comprehensive technical documentation, such as functional specifications, wireframes, swim-lane diagrams, and use cases, to guide development teams.
• Work closely with technical teams to align solution design with business outcomes, ensuring seamless integration with APIs, databases, and enterprise platforms (e.g., ERP, CRM).
• Manage small to medium-sized projects, balancing competing priorities and ensuring timely delivery of solutions.
• Lead User Acceptance Testing (UAT), troubleshoot issues, and support change readiness to validate that solutions meet business needs.

Qualifications

• 5+ years of experience in business analysis, consulting, or solution delivery, ideally in telecom, customer experience, or contact center transformation projects.
• Proven expertise in requirements gathering, process modeling, and solution design for complex enterprise environments.
• Strong knowledge of Genesys Cloud CX (preferred) and related contact center technologies.
• Demonstrated ability to manage stakeholder relationships at all levels, influence decision-making, and bridge communication between business and technical teams.
• Experience with system integration, APIs, and enterprise platforms.
• Excellent analytical, documentation, and presentation skills, with a detail-oriented and solution-focused mindset.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.